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Business Profile

Magazine Dealers

House & Home Magazine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the current owner of my house and I have never given permission to House and Home magazine to send me mailing materials, though I kept getting their magazine issues with my full name and current address printed on the back of the magazine.On their website there is no obvious way for me to self-remove from their mailing list.I also have called during their business hour but always ended up with voice mail.This business is not practicing ethical marketing strategies.

    Business Response

    Date: 04/19/2023

    We value our readers and welcome feedback from them at all times. Our website Housemagazine.com has a "Contact Us" tab on the bottom of the first page where a reader can ask to be removed from the mailing list. In addition, the reader states that they've called and ended up with voice mail.  I am personally in the office Monday - Thursday 8:30 AM - 4:30 PM, unless on vacation or attending a meeting. We check our voice mails diligently and had the individual left a message the address would have been deleted from the mailing list at that time. We have many readers who enjoy receiving the complimentary magazine directly to their homes. For anyone who does not want to receive the magazine, they can reach us either via the website or telephone. I have deleted this individual from our mailing list which will be effective with the May 2023 issue  (April is already in the mail). They should not receive this magazine going forward.. 

    Customer Answer

    Date: 04/21/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********

House & Home Magazine is NOT a BBB Accredited Business.

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