We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Attilio Plumbing & Drain Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for Attilio Plumbing & Drain Cleaning's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Attilio Plumbing & Drain Cleaning has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A technician from Attilo came to my residence for a boiler inspection needed for my municipality enforcement. The technician came and failed our inspection based on our carbon monoxide emission. When asked to provide the code for the failure, the technician was unable to provide one and stated that he did not know it. Upon research I provided the manager with the code for the national standard and was told that they would not be referring to that code and will not review our inspection. The manager than stated they follow a local code and when asked to provide it he refused to provide the local code and said he is not required to provide the code the company follows.

      Business Response

      Date: 04/26/2023

      This Customer does not know the proper code and is lying about us refusing to tell her the Code. She was informed of the Code over the phone: 50 PPM is unsafe, anything over 100 PPM is ILLEGAL and an immediate FAIL. She "*******" the code and misinterpreted it. She stated it is safe up to 400 PPM, which is definitely wrong. It is recommended to leave the premises with anything after 100 PPM Indoor CO emitting into air supply. 

      We were told by her Husband (who I'm not sure is certified) that he installed the unit. Well, he incorrectly installed the unit's exhaust tubing and is causing High CO to emit into the basement. The exhaust tubing shall be no more than 40 Feet, but he installed many elbows (90s) into the run in which each elbow accounts for 8 additional feet. This is an incorrect installation and is a detriment to the Home, including their children. This incorrect installation directly caused CO to emit back into the air supply. 

      I've attached the CO Reading we have which came right from our Combustion Analyzer. This was transmitted to her over the phone and she would not accept our results. We told them them this is highly UNSAFE and suggested they remedy the system. The Husband told our Tech they would still be running the unit. 

      We are a reputable Company, been in business since 1967, we have never and will never Fail a system that is Safe under Code. We are liable for any unsafe CO situations and take this into great consideration. 

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live a twin house. My neighbor has attilio install a gas heater and get rid of his oil. However, hvac company decided to mix a gas vent and oil vented chimney. Both Norristlwn chimney and attilio attempted to me it was not up to code. That this Situation is very dangerous and illeagle. They knew it was wrong when they put it in but they didn’t know what to do at the time. This caused as issue for my heater. Mixing the different fuels called detectable levels of carbon monoxide in my basement. Choked my heated. This when on for 5 days til my hvac team and chimney team discovered safety issue. The only reason Attilio a agreed to fix it was because they knew the fire Marshal could red tag the heaters. I am upset that this company continued to do something that was unsafe and not up to code. They put my life in jeopardy.

    Attilio Plumbing & Drain Cleaning is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.