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Business Profile

Shipping Masters

Estes Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shipping Masters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our condenser unit for our AC gave out in June 2023. We reached out to the supplier to order a new one and the order was placed on 6/23/2023. 7/7/2023 and we still have not received the condenser. When I called the customer service line for Estes Express, (spoke to *** in particular) - she was rude and told me that there was nothing she could do. I attempted to provide her with another phone number she can put on file so they can do something about it and she told me no. When I asked for another phone number to call, she told me it was "Estes confidential information." All I am asking for is my condenser unit and if they lost it, fine - but tell us. I called the supplier and am waiting for a response back, but Estes tracking is the reason why my family and I cannot sleep at night because it is 88 degrees in our home. My family members have asthma and at this point, it is becoming a health concern. Estes Express does not want to make themselves responsible for the item that they have lost and don't want to rectify the situation.

Estes Express is NOT a BBB Accredited Business.

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