Complaints

This profile includes complaints for Venango Awning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venango Awning

  202 18th Street North Apollo, PA 15673

• 

  Venango Awning

  PO Box 28 North Apollo, PA 15673

• 

  Venango Awning

  3241 Industrial Blvd Bethel Park, PA 15102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 2022, I purchased a set of awnings for my side porch for the total sum of $2,862 of which I provided a deposit of $954 with the $1908 balance payable upon successful installation of the awnings. May 2022 the awning were hung and they were installed with ropes and but they were sagging so rain sat in them and on windy days they billowed out and the sides instead of being straight, were bunched. Their staff viewed the awnings at my residence and agreed with me on the problems and took the awnings down. They reinstalled, with ropes, later in May 2022 but they were no better. We agreed to keep them up until the Fall takedown for the 2nd attempt at corrections. March 2023 they installed with ropes but they were still sagging and ill fitted. They took the awnings down and said they would do measurements - my thinking was they were starting over with new awnings. However 5/25/23 they re-installed the 3rd correction of the awnings with braces and no ropes. They were improved but they were still sagging, bunched on one side where you can actually pull the material out. Also it was not explained to me that the braces would not allow me to pull up my awnings during storms, as the ropes always did. On 6/2/23 I spoke to the owner, Andrew, I told him I was not happy with the awnings, the braces rendered my awnings stationary and after 3 attempts to correct, I wanted new awnings He told me that if I wanted ropes and the braces removed I had to pay for it and that getting new awnings was not going to happen. He told me that if I did not pay the balance due, he would place a mechanic's lien on my house. The problems with the awnings were not my fault and I allowed 3 attempts to correct the awnings. I feel they added the braces to correct their problem of the sagging and lifting of the awnings in the wind. For 50 years I have purchased two sets of awnings from a different vendor that never required braces and never had an issue. I acted in good faith in this purchase.

  Business Response

  Date: 06/07/2023

  I have attached a picture of the completed awnings for reference.  The awnings have been completed and installed per our contract.  

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  In response  to Venango owner's reply:  Picture does not show sag in middle of awnings.  I can live with this.  The problem I have is with braces installed on sides rendering awning not being abled to be raised or lowered.  This was not explained to me when asked if I would agree to having braces installed and that this was their final attempt to correct a problem that is theirs.  Have had awnings for 50 years and never needed supports.  To have the braces removed & ropes installed , I was told by Andrew, the owner, that I would have to pay to have this done, which I don't think I should be charged for.  Again, they were placed to correct sagging awning made by Venango.  I especially need to be able to raise and lower the short span of awnings entering porch  for deliveries etc.  They did not say they were putting braces there.  
  

  Regards,

  ********* **********