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Business Profile

Adjuster

Castle Claims Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Castle Claims Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since august they have been doing my claim for water loss and everytime I call I keep getting a run a around and when I call a lot he does not answer phone and now this is december and the work is still not done and this has been like this since august and 5 months it is now and none of the work is done and what I want is all the work done now

      Business Response

      Date: 01/25/2023

      We are in receipt of your January 19, 2023 letter on the above-captioned matter for *******  ********, your complaint ID *********  
      Please be advised this is our first notice from you of any complaint. 


      For your understanding, we are the independent insurance adjusters assigned by *** **********  insurance company to assess, investigate and make payment recommendations to the insurance  company. This damage was inspected promptly upon receipt of this claim and delays were  encountered due to contractors either unwilling or unable to make an inspection. Payment was  issued to *** ******** less his deductible for $16,820.08.  


      Our function is not to hire a contractor to perform repairs, that is the responsibility of the  homeowner as we do not guarantee their work. Therefore, I must advise you that we have  completed our adjustment of this claim and we would ask that you remove this complaint from our file.  

      If you wish to discuss this with me directly, I can be reached at ************ *** *** and this  claim number is known to us as file number ********* 
      ********************* *************************** ******************** 
       
      January 25, 2023 
      Company Claim No.: ***** ****** ****** **** ******** **** * ** * 
      Thank you.  
      Respectfully submitted, 
      Mark R. B******** AIC, President 
      Blackburn Claim Services, Inc. dba 
      CASTLE CLAIMS SERVICE - Erie 
      cc: Farmers Mutual Insurance Company of Western PA MRB/lcm

    Castle Claims Service is NOT a BBB Accredited Business.

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