We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Store

Sander's Markets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Sander's Markets's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sander's Markets has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 7 2024 okay here is the problem I simply wanted a taco salad made at the Sanders Shop and Save Market located at ******************************************************** when I called down to the manager he told me that his store employees knew nothing about how to make a taco salad and I couldn't understand that and questioned him wouldn't it be of Common Sense that the people you hire eat taco salads at home and they should know how to make one well to know avail I got nowhere with ***** and he wouldn't give me his last name and in fact none of the store employees knew how to make a taco salad and further on in the conversation they told me they wouldn't have enough time to make one so which is it do they not have enough time to make one or do they not know how to make one or they simply didn't want to make one so the resolution that I would like to see is somebody please train these employees so that a person can receive the product that they want to receive and that is a taco salad thank you very much for taking my complaint and seeing what you can do to make this store A Better Business than what it is and to try to make management a little bit better than what they are so they don't have poor management thank you

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have you save app stamps to put in a book. Which cost you over five hundred dollars per book. Then disposably you turn in 2 books and you get a 25 hour credit to get groceries, but here's the catch. You have to spend another $50 to use the 25 dollar gift card you received. Fail to notify you of that is you. So actually the consumer is saving nothing. Theft by deception is what this. And their produce and vegetables are half rotten when you get them. Further more they are selling out dated food. I think maybe the health inspectors should pay them a unexpected visit. They do not wear hair nets or gloves when a person is getting deli food.

      Business Response

      Date: 08/10/2023

      The program is free to customers with no purchase necessary. The program is designed to reward our valuable customers. We have posters hanging up in our stores and it also explains the program on the booklet that the customers put the stamps on. I'm sorry the customer can not read. I have included in this email a copy of the poster, VIP Certificate, and  coupon booklet for your review. The customer is not obligated to participate. This program is designed to reward our loyal customers. The top certificate of $60 is earned when a customer fills three books of stamp which the customer would have to spend $1500 unless they shopped on Wednesday then it would only cost them $750 because Wednesday is double day. When the customer fills three booklets of stamps they turn it in and we give them a certificate for $60 their next shopping order of $100 or more. Most customers love this program and thank us for it. This is away to help our customers make their money go a little farther. Who would not want to spend $100 in groceries and only pay $40 
      when they leave the store. I'm sorry this customer does not agree, but I disagree with everything the customer has to say.

    Sander's Markets is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.