We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dental Implants

Keystone Mini Dental Implant Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Implants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were initially told at date of service that our insurance would cover the full procedure. We received a bill for $248.74 on 11/27/24. At the time, I talked to ******** and she said the bill was paid in full and we were done. Today, on 6/23/25 I received another bill for $97.26. The statement is not showing the $248.74 paid on 11/27/24. When I spoke to ******* today, she was said it was a problem with my insurance and not on Keystone Dental Mini Implant. She could not explain why the $248.74 I paid was listed on the statement.

    Business Response

    Date: 06/27/2025

    patient brought a panorex from their dental office.   Patient was charged for another one at $97.26 It was written off..  Patients insurace made another payment and the $97.26 was again just written off since this letter brought it to my attention.  Patient's balance is 0

    Customer Answer

    Date: 06/29/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23508051, and find that this resolution is satisfactory to me. 



    Regards,



    Jennifer Mikulsky

  • Initial Complaint

    Date:10/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020 during the Covid outbreak I gave Keystone Mini Implants a check for $6202.40 to have my top front two teeth replaced and another tooth on top to the right was to have an implant cover. There was a broken tooth in this location to the right and Dr ****** extracted the tooth and replaced it with an implant on the same visit. He also performed work on my front teeth. When I returned for my next visit, the implant on the right tooth was loose so Dr ****** removed it. He then went to work on my front teeth. While on the front teeth he performed a procedure which was extremely painful and "I'm sorry but I had to do that". Fast forward through the Covid years to 2024. I received a check from Keystone Mini Implants for in the range of $30. I wrote a letter to Keystone explaining that the tooth on the right was never completed.I received a phone call from Keystone Mini Implants on 5-23-24 (which you can see from my phone logs) and spoke with *******. I explained the situation and she spoke with the doctor and he wanted to know if I wanted him to finish the implant to which I said no. ******* said that they owed me over $2,000 dollars and it would take a month for payment. I Called back on 10-1-24 and I was told that there is no record of me calling or my letter in my file. As you can see by my phone log there are calls made. All that I am asking for is a refund for work not done. I am sorry that I do not understand dental jargon so I sent a copy of my insurance record to help identify the tooth in question.Thank you for your time.

    Business Response

    Date: 11/13/2024

    Called patient upon letter with check that was mailed to him dated 01/30/2024 in the amount of $31.40. He never returned offices call until recently. We are refunding him for what he paid on tooth #5 as it was not completed.  When we talked to the patient he did not want to have the work done.  no issue doing a refund on our side. Refund completed in the amount of $2400 today and will be mailed to patient once proper approval has been met. 

Keystone Mini Dental Implant Center, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.