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Business Profile

Cleaning Services

Fabro Cleaning Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 22, 2022 I contracted with Fabro Cleaning Services for $400 to complete a home move in deep cleaning prior to my furniture being delivered. The company owner, Fernando, did a walk through with my aunt on August 21 and confirmed all areas to be cleaned. The service occurred on August 24. The company neglected to clean several key areas: inside and outside of refrigerator, stove, woodworks throughout the house, window seals throughout the house, light fixture, doors, and frames through thought the house. After a complaint to the owner he came back to my residence the same to view the shotty work. He made several excuses and tried to convenience my aunt the areas of concern were in fact clean. My aunt had to use Clorox wipes in his presence on certain areas for him to believe the cleaning was inadequate. He also made excuses about maybe the prior tenant was real dirty and that's why the cleaning appeared subpar. The owner falsely stated on the day of service that I had agreed to pay in cash to the person who was onsite to pay. He also initially agreed to a partial refund, but has since reneged.

Fabro Cleaning Service is NOT a BBB Accredited Business.

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