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Business Profile

International Mailing Services

Phil-Am Cargo Balik Bayan Box

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 24.2022 Phil Am Cargo picked up 3 boxes and on August 31, 2022 they picked up 2 boxes. I was expecting these 5 boxes to be delivered to the Philippines by December 2022. I have been in contact with Angela F** Phone number ************* through text messages only, they will not return my phone calls. On December 22, 2022, I was informed by Angela all boxes were delivered last week of November and should be received by end of February or second week of March 2023. On March 8. 2023, I submitted a text all in upper case Where are our boxes? What’s going on? I received this response “I’m sorry didn’t make it to our storage I will go in the morning and will keep you posted’ I did not expect my boxes to be put in storage. Angela responded package (not boxes) was dropped at *** ******* on March 11, 2023. I contacted *** ******* ***** ******** and only 3 boxes were delivered. The two receipts I was given when the boxes were picked up in August 2022 have a heading ****** ***** ****** ***, Phone Number ***** ********. When I called ****** *****, I was informed that Phil – Am has been banned from using their services. Maybe this is why they used *** *******. On March 20, 2023, I texted Angela for information on the missing boxes, still waiting for a response. I have been sending boxes to the Philippines since 2016 and the longest wait period was 3 months. I have been more than patient with Phil-Am Cargo, but they have been very dishonest, and I am an extremely upset customer. This Company has until the end of April 2023 to let me know where my two boxes were shipped from with a true tracking number. If I do not hear from Angela F**, I will take legal action. When I receive all my boxes if anything is missing, I will also take Legal action since they had possession since August 2022. I have been shipping boxes from California since 2016 and the longest I ever waited was three months and never had problems. This is the worst service I have ever experienced.

Phil-Am Cargo Balik Bayan Box is NOT a BBB Accredited Business.

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