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Business Profile

Thrift Shop

Goodwill North Versailles Outlet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/17/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, 2023, I bid on and won an auction. The ad stated that it was "Large,UNSORTED treasure hunter jewelry" Possible Gold Silver Gem +9 lb. I paid $178.99 for this jewelry.

    I am attaching pictures which show that the jewelry was clearly sorted. Two of the bags state "junk" and the other one states "no falue" (value). Clearly these items were sorted.

    I contacted Goodwill of Southwestern PA on 05/15/2023, I e-mailed them and stated that the jearly was clearly sorted due to the labeling on the clear bags. I got a response back that stated there were no refunds or returns and the bag was not sorted. I wrote back and attached pictures of the bags that were clearly marked "junk" and "no falue". Any reasonable person would realize that these items were clearly sorted. I again got a statement saying the items had not been sorted even though I had proof that they had been.

    I explained to them that I would expect more out of a non-profit. I have literally spent thousands of dollars at shopgoodwill.com, and never have I been deceived or an auction be falsely advertised.

    I would like to return this jewelry and receive my money back, I they are guilty of false advertisement.

    ***NOTE : PLEASE ZOOM IN ON THE PICTURES AS IT WAS HARD TO GET A PHOTO OF THE WRITING ON THE PACKAGE ***

    Business Response

    Date: 05/25/2023

    Bag was listed as unsorted.  No refund to
    customer as item was as described.  The labeled bags in question were part
    of a jewelry store donation and had nothing to do with our process.   Thank you. 

    Customer Answer

    Date: 05/25/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    The bag had items that were marked junk.  It was obviously sorted.  I will contact the attorney general if this is not resolved.

    Regards,


    **** ******

Goodwill North Versailles Outlet is NOT a BBB Accredited Business.

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