We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Johnsons Heating & Supplies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Johnsons Heating & Supplies's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Johnsons Heating & Supplies has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Johnsons to do an air conditioner diagnosis for $109.00 on 8/4/22. They came out and could not find the problem. They charged us an additional $89.00 for a safety check. Please refer to the attached email that was sent to Johnsons by us, for more details on the problem. We have requested a full refund based on the fact that they did not diagnose the simple problem of a loose wire, they did not do a full safety check, we had to hire another company to do what they didn't do, and they requested unnecessary work to be done.

      After contacting them several times, they were not willing to give us a full refund. They admitted the safety check was not done properly but would not accept ownership for the failed diagnosis. I have attached the check that shows we paid another company to fix the problem the prior day. We did not contact Johnsons to come back out because we lost trust in them when we realized they did not diagnose a simple issue and that they recommended very pricey recommendations that were not necessary to fix the problem. The problem was simply a loose wire that needed to be tightened. Once this was done by CR Systems, our air conditioner has been running perfect.

      Business Response

      Date: 08/10/2022

      Our general manager and I myself spoke with Mr and Mrs ***** this morning.  As a result of that conversation, we have agreed to fully refund via their credit card the full amount of $198.  The receipt of that refund is attached.

    Johnsons Heating & Supplies is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.