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Business Profile

Building Materials

Chelsea Building Products Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, we had our contractor install the everlast product on our brand new built house and we were told by Riverhead building supply. A rep from the company came to the house because every window was leaking with the installation of this product on our house. We did all the corrections that was suggested to by the rep from Your company and the rep, Mark Nine from Riverhead building supply and all the windows are still leaking into the house. The Rep from your company told us this was not weather proof siding. Why would we install a siding that doesn't protect us from the weather. When we picked this product, we just liked the idea that it required no upkeep. We agree to us this product. We did not know that this was not a good product. It was not water proof. We have called the manufacturer again for them to send a supervisor out to the house to over 2 weeks ago and noone is making an effort to come and resolve this situation. At this point, we think we are going to have to change all the siding to different siding and pay for new material and a contractor to do the job. We cannot finish the inside and install the floors because every window is leaking after fixed a second time. I need a call from a supervisor at this company to resolve this situation, My phone is 774-644-2080,

Chelsea Building Products Inc is NOT a BBB Accredited Business.

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