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Business Profile

Fitness Center

Anytime fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Anytime Fitness (Oakmont, PA site) on July 26, 2021. I made an appt with a staff member a few days later. He gave me very hard sell of additional services that would cost me hundreds of dollars a month on top of my $52 membership fee. When I declined repeatedly, the staff member’s attention stopped. I received no other fitness advice that I thought were included in my membership. My observation over the year is that staff only serve high paying customers, and are completely absent on some days. I decided to not renew when the contract was up.
    In July 2022, I called to cancel my membership. I told the staff member I had joined a different gym that week. She told me that I was now on a month to month membership until I cancelled. I told her I didn’t want to use the gym. She said I should have thought about that before I joined another gym. The staff member sent me a form. I don’t have a printer anymore because I only use one a couple times a year. I filled it out and returned it through email. The email didn’t send. (Complained about a wrong format. It’s pdf) I didn’t find out until my bank acct was charged. Tried again with different program. Same result. I went to the gym in person. No staff member. I came back last night. The staff member had 30 min to get the document ready while I used the treadmill. When I was finished, he hadn’t printed it and he was with “a paying customer” and told me to make an appt. I called the customer service number and asked them to have him print the doc, put it in envelope, so I could pick it up. The staff member called the next day and told me to make an appt because he might be with a “paying customer”. Then he hung up.
    The passive aggressive behavior makes me not trust that they will fill out the form in a timely manner and my bank acct will be charged until I jump through a lot of hoops or get a lawyer. This appears to be the business model. Caveat emptor.

    Business Response

    Date: 11/10/2022

    Membership has been cancelled effective immediately.

Anytime fitness is NOT a BBB Accredited Business.

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