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Business Profile

Pizza

Revellos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-28-23, I splurged & ordered Revellos 3 trays of half baked pizza to be delivered here in Ga. We are from the area. Here is the receipt. We never received the pizza. Revellos does not return my voicemail calls or emails. ---------- Forwarded message --------- From: service@******.com Date: Wed, Jun 28, 2023, 5:44 PM Subject: Your ****** receipt To: *** ******** Hello, *** ******** ****** You paid $120.00 USD to Revello's Old Forge Pizza in Kingston Create an account with ****** and activate Return Shipping on Us. Limitations apply. Activate ****** Now Your purchase details Your Transaction ID: ***************** Merchant Transaction ID: ***************** Purchase Date: June 28, 2023 Payment to: Revello's Old Forge Pizza in Kingston ***********@***.COM Payment from: *** ******** Invoice ID: **-**** Shipping Address *** ******** *** ****** ** Athens, GA ***** United States Quantity 1 Item Revello's Pizza Trays - 3 Trays Red (Pizza Trays: 3 Trays Red, Would you like your pizza cut? (All white pizza comes uncut):... ID Number Price $60.00 USD Subtotal $60.00 USD Shipping $60.00 USD Total $120.00 USD You paid using: ********** x-**** This credit card transaction will appear on your statement as ****** *REVELLOSOLD. Activate ****** Now ****** Help & Contact | Security | Apps ******* ********* ******** ******** ****** is committed to preventing fraudulent emails. Emails from ****** will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. ****** Customer Service can be reached at ************. Not sure why you received this email? Learn more Copyright © 1999-2023 ******, Inc. All rights reserved. ****** is located at **** ** ***** **., San Jose, CA *****. ****** *****************************************

    Business Response

    Date: 10/10/2023

    ******* Revello 

    hi, my name is ******* Revello I am owner of the business Revellos pizza. This is the first we heard of a complaint from a customer named *** ********. During the time that she said she ordered pizza, our website was down and not receiving orders. We are not sure how she put the order through. But this customer has since been sent a refund. I have attached a copy of the check sent to her. The check is number ***** $150. Please let me know if there’s anything I can do to further resolve this matter. Thank you.

Revellos is NOT a BBB Accredited Business.

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