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Business Profile

Investment Security

FISERVE Investment Services Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our company had a fraudulent activity transaction occur on 11/1/2023 amount $9281.07. I noticed this fraudulent charge in our business account the following day , Nov. 2, 2023. Knowing this activity was fraud.Upon calling Fi Serv to inform of the fraudulent activity, I was placed on hold for 30 minutes. The customer care representative returned to the phone to say I have to take this up with the bank , Bank of *******, to block the transaction . That afternoon, a block was place. I called FIServe back to inform them of the transaction being blocked ,told by the representative, a fraud investigation has been launched and a case number was provided. I was told it would take 7-10 days and then I would be contacted . 7 days later , no contact, called back. I was told NO record of this happening/previous call.The current representative stated she would forward to the fraud department. I asked to speak to a supervisor and was told not available but would call me back or email. 5 days later on November 14th, 2023 - called back asking for an update , again NO record was found associated with the fraud case in question. Spoke with manager. I explained my case, again, and she stated she would send information over to the fraud department. A case number was provided- again 7-10 days before I would hear from them. November 21st called to check in again ,told due to holiday would be 5-7 more days. 11/30/23- called back - again told 7 more days. 12/4/23 called -same answer. Told can NOT be provided a contact to discuss case further. Now over 1 month since fraud, no progress reported , no contact to follow up, no concern. OUT $9300.This does not include the story of them keeping my deposits from being processed until I removed the blocked 9300$ charge at my bank, 7 days later , they were with holding my funds bc their fees couldn’t be removed bc of my RECOMMENDED(by fiserv) block that was placed on the $9300.Until this removed they can’t allow deposits! I’ve been Robbed twice!

FISERVE Investment Services Inc is NOT a BBB Accredited Business.

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