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Business Profile

Major Appliance Parts

Lackawanna Appliance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fridge was not letting me change tempature. I called and spoke to ****. I had hard time getting him to order part. He said it was just the part that controls setting temp. He ordered and installed. 2 days after the part failed. I let him know and he was not going to replace it. I was texting him I was afraid the fridge would stop. Which it did and I lost everything in fridge and freezer. I don't feel I should pay for a part that last 2days. Besides his unconcerned for me loosing everything in fridge. I would like to send you copy of our texts. I don't know how. If you could please tell me. Text ********** email ****************** Thank you

    Business Response

    Date: 09/25/2024

    I warned the consumer before I initially worked on the refrigerator that electronic issues in old models could lead to further problems. I helped her with her initial repairs. When the fridge broke down again, I offered to return without charging a service fee, only for the consumer to pay for the parts. Consumer refused and instead purchased a new fridge.

    Customer Answer

    Date: 09/25/2024

    The part last 2 days. He was responding to my emails after the part did not work.  He did not offer to put in the other part at no charge. He told me the other part was $500 or more. Why would I pay 800 to repair old when I could get new for 300 more. My complaint I'd the part should last longer than 2 days and he was not replying when the fridge died and I lost everything in the freezer and fridge. I would like to send the texts back and forth if you could tell me how to do this.

    Customer Answer

    Date: 09/28/2024

    Feb 27. I contacted him here are my texts

    Mar 8

    Hello **** were you able to get the part yet? Thank you 

    Mar 11

    Hello I found your text.I cannot read the model number to be able to give you a price.Please take a better picture and I'll get back in touch with you as soon as possible

    *************************

    Mar 13

    Good morning, the part is a $****** with the service and labor you're probably talking to sixty plus tax

    Ok please order it. Thank you

    Mar 21

    Hello **** I am home. I work on phones if I don't answer door right away give me a minute. I want to put dog in kennel also. ***** ****** **********************. Fridge part. Thank you

    Hello ****  1 130 I'd fine. ***** ****** 655 Lincoln ave jermyn 

    April 4

    Hello ****  the refrigerator part you replaced is not working. I will be out of town mon to ***. I have a couple staying here with the animals. 

    This is ***** ****** ********************; jermyn

    Hello **** the part for the fridge stopped working the say after you put it in. Thanks ***** ****** 655 Lincoln ave jermyn 

    April 5

    Ok You are probably going to need the electronic control in the back.Also I will look it up and get back and touch you

    April 16

    Hello matk any idea how much the part for fridge will be. Refrigerator are on sale. Do I have to pay for that part that failed? Thank you ***** ****** *************** jermyn

    Apr 16

    Hello **** fridge died everything ruined.  I am going to get new one. I am going to have them take the old one so if you could please take the part out that you ************ only lasted 2 days. I will be home today. Tomorrow I have appts in afternoon. Thank you

    Good morning, received your message.I do not remove the part I cannot reuse ***** is a used part.I'm sorry that the machine broke down on you.We didn't need another computer which would have cost another 3hundred dollars

    Everything is ruined I'm just going to buy a new one. But I think the part should last more than 2 days

    You had another part that controls that. Also, there are 2 controls on there. The display control and the electronic control. We took a ****** and change. D just the one which worked for a couple days. The electronic control in the back was also bad. They do work together and there's no way to tell which one is bad until you change both.  And allow the US in his allies to go.

    I just feel i should not have to pay for the part. Now I have a cost of new fridge.  Maybe if the other part was ordered before everything went bad.

     

    I'm sorry, but you'd have to replace the other part for any kind of guarantee.

    What about how long it has taken and all the ruined food 

    I have been trying to resolve this since last month. 

    I'm sorry.I'm not responsible for the loss of your fand we were never able to get together my schedule and yours were to get to your house to recheck your refrigerator i'm sorry

    The only time I was away was the few days after you installed.  It broke before I left. I left several messages.

     

    More I will check what my parts distributors see if they'll grant me any kind of concession on the part which would not even be the full amount.Though I'll see if I can get your half back.That's the best I can try for the part only...

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