Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract and sent a check for $150 in August of 2022 for a deposit for service to cut down a tree in the front yard and grind the stump. The check was cashed almost immediately. The representative verbally agreed to cut the tree in October. When December came around I contacted the company to refund my money for breaking the verbal and written contract and not doing the work agreed upon. My neighbor scheduled the company as well as struggled to get them to come out to service their agreement as well. Attached you will see written documentation from the company stating they confirmed receiving my deposit but it was my fault for not scheduling the service. Apparently they are in the business of taking money and not actually worrying about completing services. You will also see from their written response that they refused to simply refund my money.
Business Response
Date: 04/19/2023
This complaint has been situated with the customer. The job has been completed and we have been paid in full. We have documentation showing attempted contact with the customer on 3 separate occasions in Dec of 2022 with no return call/text. Customer's brother came to our office in person and stated that his brother "******" is extremely hard to get ahold of and knows that we had done nothing wrong on our end.
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