Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2025 I paid $****** as a first of 3 installments for this 8 week online course focusing on mental health issues related to parenting a young adult with addiction issues. It was a course to assist parents in setting boundaries with those adult children. After I paid, I found out that the group was not run by the woman who started the business, ******* ******. And then I was assigned to a group time in the middle of the day on a Wednesday when I work, so I could not attend that online group. I was told by the admin that I could join in on some "drop-in calls" instead, but that the topic was not solely about setting boundaries. So, I asked for a refund immediately and have not participated at all in the program, losing the ****** and I got a new debit card so that they could not charge the rest of the amount. I recently heard from them saying that my non-payment will affect my credit score as they are reporting it. This just seems like such a sham business and they preyed on my emotional vulnerability in regards to the issues I am having with my adult son.

  Business Response

  Date: 05/30/2025

  Here are some important details. Please review the invoice provided by the customer. The terms clearly state that this is a final sale and that individuals should ask questions prior to enrolling. An email address is also included for inquiries. 
  
  It is important to note that these terms must be accepted before a student can be admitted to the program, and this can be verified by clicking this link: ********************************************************;
  
  Click the "terms of service". You may even try to submit an enrollment without doing that and it will not go through. It is not possible to bypass this step, so the individual clearly knew the terms before joining. 
  
  Additionally, our marketing materials do not specify that I will personally conduct all calls. I provide coaching through DAILY written responses in our group and I host a monthly coach-a-thon. Other calls are facilitated by graduate coaches, which is clearly communicated.
  
  It appears that the individual in question is focused on the timing of a specific call. However, she had the opportunity to inquire about details before enrolling and did not do so. It is also important to recognize that no single call time will accommodate everyone's schedule. To address this, we offer THREE additional coaching calls each week at various times and on various days to accommodate schedules. Students are welcome to attend as many or as few as they prefer. Replays are also available for those who cannot attend or choose not to, allowing them to benefit from the discussions.
  
  This complaint lacks any foundation.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ******************************* for misleading refund policies and failure to disclose refund terms before purchase.On January 25, 2025, I purchased an online course for $1,497.00 through their website. However, no refund policy was displayed at checkout, making it impossible to make an informed decision.I requested a refund on January 31, 2025, just 6 days later, after realizing the course was not a fit for me. The business refused to issue a refund, claiming all sales are final, a policy that was only disclosed in an invoice received after purchase.After disputing the charge with ****************, the business falsely claimed that:1.I agreed to the refund policy before purchase (not true).2.I accessed and used the course, which is false.Additionally, they enforce an unfair refund policy that requires customers to complete the full ****** course before they can even request a refund review.Requested Resolution I request a full refund of $1,497.00 and that the BBB reviews this business for unethical sales practices.Attachments Checkout page screenshot (no refund policy shown).Email requests for a refund.Businesss denial response.Invoice sent after ***************** dispute response.

  Business Response

  Date: 03/02/2025

  I have reviewed the complaint, and the individual is claiming that our final sale policy was not disclosed prior to her purchase. This is not accurate. All individuals must agree to our terms before joining any of our programs. The link she used for her purchase is: *********************************************.  She provided an image of the page but neglected to include the image of the REQUIRED terms and conditions agreement.I have provided that. You can visit this page, input information, and attempt to make a purchase without agreeing to the terms of service. You will see that the transaction cannot be completed without agreeing to the terms.
  
  Furthermore, she was still engaging with our content emails up to 13 days prior to today. I have included a screenshot of this as well.
  
  I have created a brief video demonstrating that she has accessed our content, which can be viewed at the following link: **********************************.  
  
  In conclusion, our terms and policies are clearly outlined in all of our materials. We do not provide refunds for digital products. A core part of what we teach is setting and holding boundaries. This is one of our boundaries and we do not make exceptions. We do not engage in misleading practices and strive to deliver a high-quality service. Customer reviews can be found here: *******************************************.
  
  Her request for a refund was denied by **************** due to lack of justification. Thank you for your attention to this matter.

  Business Response

  Date: 03/02/2025

  I have submitted my response and respectfully request that this inaccurate complaint not be posted on your website. Her statement about NOT being offered our Terms before purchasing is simply inaccurate.  Thank you for your assistance with this.