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Business Profile

Web Design

Killer Interactive LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/24/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020, I was referred to Killer Interactive LLC (KIL) and personally paid KIL to design a website for a family member ($3551). However, the family member did not want to pursue the website. Moving forward, in 2022, I recontacted KIL to ask if that payment could be applied towards developing and designing a new website for a local, non-profit community pool. I and other community members serve as the volunteer board of the pool. This would serve as a nice donation to the pool. In September 2022, KIL agreed these already received funds would be directly applied for development and design of the pool website. A contract was signed (I have requested a copy of the fully signed contract and have never received- a blank copy is downloaded). I did, however, receive an email from KIL stating the development and design of the pool website are "covered in the balance already paid" (see excerpt 9/22 downloaded email). Between September 2022 and August 2023, a new logo was made and paid for ($750). The website hosting and maintenance fees were also paid ($859). A new website was literally constructed, but completion has halted. The website remains unusable and cannot be launched. It contains several uncorrected errors despite multiple, itemized emails requesting fixes. Moreover, the communication with KIL is abysmal. Phone calls to the company are unanswered; email responses are sometimes not received for literally months at a time. We have remained as patient as humanly possible, but the situation is simply untenable. KIL has failed to produce a functional website nearly one year after inception of this project in 9/22 (the estimated time to complete the project was approximately 60 business days). At this point, we will not use anything created by KIL. The pool board will look elsewhere for a new logo, website and maintenance. Resultantly, a full refund of $5160- the sum of three included invoices- is requested. We hope for a prompt resolution.

    Customer Answer

    Date: 09/19/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Killer Interactive LLC regarding complaint ID ********.

    Regards,

    ***********************

Killer Interactive LLC is NOT a BBB Accredited Business.

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