We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Remodel Contractors

Christopher’s Strategic Solutions LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract for a renovation project which was to be completed "no later than 9/18/23" per the original contract agreement. We did add a few items to the original, and paid the additional cost of these items. We received a receipt for the add-ons, but no formal quote for the additional time. We were verbally told the small additions would likely add "a few days" to the project.The project involvs turning 2 bedrooms and 1 bathroom(all adjacent) into a master suite with walk in shower.As of now - 1/10/24 - the project is nowhere near complete, and some of the aspects that have been completed are not of the quality we were led to expect.In the first 2 weeks, our contractor worked a few days, 3 or 4 hours or so each day. From then on his attendance became increasingly poor and erratic. Over the course of the 4 months, there have been several days that he was scheduled to come work on the project he did not, either texting an excuse or simply not communicating at all. More and more often he does not contact us at all, unless we contacted him first. He has "promised" on multiple occasions to a. arrive to work on the project and b. complete the project, only to not show up at all.*We did verify that this contractor is registered with the Attorney General's office. ***#********, expiring 8/14/24.**Today I was informed by the AG office that his insurance has lapsed as of 8/10/23 Additional info: -In addition to the frustration of not having the project completed, it involves 1 of the 2 bathrooms - so we have been down to a single bathroom for nearly 4 months. -I had a friend staying with us, and she needed to vacate the spare bedroom during the renovation process. She has had to find other living arrangements altogether, as she was displaced for so long.-This project was scheduled in September so it would be finished before my daughter went back to work after maternity leave. I babysit my 2 grandchildren (4 months old, and 2 years old) in my home - this project and having my home in disarray has negatively impacted the children as well. - The contractor has left tools, equipment, supplies, buckets of murky water....multiple unsafe things in my home and on my porch that create a hazard to my family, specifically my grandchildren.

Christopher’s Strategic Solutions LLC. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.