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Business Profile

Tractor Dealers

Atlantic Tractor - Oxford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** ***** x330 mower from Atlantic tractor in East New Market Maryland on July 19th and paid for it but I have not received the tractor yet

    Business Response

    Date: 08/17/2022

    Good Afternoon,

    I received your letter about complaint ******** from *************************. The customer's residence is roughly 3.5 hours away from our dealership. He purchased a used lawn mower from us and we had to ship the mower to a dealership that was closer to his residence. According to our records, from the day the paperwork was signed to the day it arrived and was picked up by the customer, 9 days had passed. The customer was communicated with several times within that 9 day period and was given status updates on what to expect with delivery. 

Atlantic Tractor - Oxford is NOT a BBB Accredited Business.

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