Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:I hope all is well. Thanks for taking the time to review my complaint. I look forward to coming to an amicable resolution. Recently, I pulled my credit report from Annual ****** ******.com and I found some errors. I see a balance of $1098.00 reported on January 2017 and it is affecting my credit. I do not know who this balance is from, but I would like further information. I would like a detailed explanation/statement of where this balance is coming from. If it is health-related, I would like an opportunity to submit it to the appropriate parties. Moreover, I do not remember a procedure during this time. Additionally, since this information is negatively affecting my credit and due to the small balance, I would like to request a goodwill deletion as a one-time courtesy. This **** is preventing me from purchasing a home, securing a lease for an apartment, securing low-interest loans, and other credit factors. I appreciate you taking this under the highest level of consideration. Moreover, I am allowing my financial planner/power of attorney to speak on my behalf if you are unable to reach me. He is *******************************, **************, ******************* He is more versed in this area than I am. I look forward to hearing from you soon. Have a great week ahead. Finally, due to the sensitivity and urgency of this situation, I would prefer to speak with someone by phone. Thanks! Moreover, here is some information that may aid in looking up my account: DOB: ********** SSN: *********** Respectfully:***********************

  Business Response

  Date: 11/19/2022

  10/25/2022 
  

  Dear Better Business Bureau: 
  After reviewing the patient's complaint regarding a credit report that she reviewed with our name on it for $ 1097.77, we discovered the source of the outstanding charge. The patient did not understand why she was listed with our collections group, ***** ******* ****** *******. The outstanding bill is from a surgery that was performed on 09/07/2016 by Dr. Timothy F**. 
  On 09/07/2016, the patient underwent a procedure by her gynecologist at Paoli Hospital. Dr. F**, a general surgeon, was called to come into the procedure to repair a tear in the patients' colon that occurred during the surgery. Dr. F** came in and repaired the colon and then left the operating room and the patient in the hands of the 2 gynecologists. 
  On 09/08/2016 the bill for the procedure was submitted to her insurance company, ****** **********. On 9/21/2016 we received the explanation of benefits from ****** ********** stating that we were to adjust off $ 1, 909.23 because we are participating physicians of ****** **********. The remainder of the balance was $ 1097.77 and was applied to her deductible or coinsurance. The patient was then billed for the remaining balance on 09/21/16, 10/26/2016, 11/30/2016 and as our standard operating procedure, the patient was then placed with ***** ******* ****** ******* on 01/24/2017 because there was no response or inquiry regarding the bills and notices that were sent. Please keep in mind the patient made no attempt to find out why she was receiving the bill. Due to the patient's high deductible Dr. Fox received no payment for services rendered. As a medical office we recognize the difficulty in paying off high deductibles and we offer payment plans if requested. That being said, since the account is so overdue, we are willing to write off her balance. We have notified out collection agency to no longer pursue the money. 
  Thank you very much for the inquiry and if you need any further information, please 
  feel free to reach out to me. 
  

  Lori S ,

  Office Manager Surgical Specialists, P.C.