Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Fender Flares on 5/10/2023. the mounting hardware is already breaking. they have a warranty for the product they are refusing to honor, service associate ******. was rude in responding to me as stating i was requesting a return, which i never was. i would just like new hardware sent so I can still use their product. i like the product a lot, but my simple request for replacement hardware was met with nothing but insults, lack of clarity, and a refusal to honor their own warranty

  Business Response

  Date: 03/05/2024

  To whom it may concern,

  We have reached out to the consumer and advised them via voicemail that even though this item does not have a warranty and the item has been discontinued we have submitted a request to try to source the hardware requested. We cannot guarantee that this can be done, however we are trying to do so. If the consumer has any questions, they may contact us.

  Thank you.

  Customer Answer

  Date: 03/05/2024

  Hello,

   

  I received the communication from the business. I do not want to accept or reject their response until i get final word on if they are able to process what they communicated. I have already sent them what they need to start the process? Is that okay? I do not want to close this complaint

  Customer Answer

  Date: 03/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21264141
  
  I am rejecting this response because: they are not doing anything of substance with my issue. They are refusing to honor the warranty and rejecting every attempt with me to compromise. See attached 
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/18/2024

  To whom it may concern,

  The consumer has accepted the resolution offered and this matter is considered resolved.

  Thank you.

  Customer Answer

  Date: 03/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a front bumper of theirs in December of 2022. I bought it after looking at their ******** and how they seemed to pride their self on durability and toughness. Upon opening the bumper I noticed there were several chips in the powder coat allowing bare metal to show and rust. I contacted them and told them and was offered a $10 store credit for a $700 bumper that was beginning to rust when I opened it. A month or so after original contact I noticed when it rains or the bumper gets wet, the welds in it allow rust water to leak all down the front and out of the welds. This is certainly weakening it and cutting the life of the bumper in fractions. When I confronted them about this I was simply told to spray paint it. This bumper is on a $50k truck, spray painting it is simply not an option. I have pictures of the bumper as well as some of our correspondence.

  Business Response

  Date: 08/29/2023

  To whom it may concern,

  The consumer purchased this Bumper in December of 2022. The bumper does not come with a warranty- however the consumer has the option at time of purchase to add on an extended warranty. For this item we offer a 12, 24, and 36 month option. The consumer did not purchase an extended warranty. When the consumer contacted us we apologized that this was over 30 days and did not have a warranty. We suggested products to help with and to cover the rust. We also offered store credit.

  Thank you.

  Customer Answer

  Date: 09/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  I was never offered a warranty and was offered $30 store credit on a $700+ bumper. And it's false advertisement to boot.
  
  
  Regards,
  
  
  
  *** ******