Business Profile

Truck Parts

American Trucks

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Trucks's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

96 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Powerstep XL via AmericanTrucks.com order number 175-30713530 on June 14 2024. Product listed as *********** for2024 ***** 3500 crew cab 6.6L gas truck. Paid for product, professional install, shipping and tax. On day of install, installer discovered the odb2 adopter isnt plug and play, making product useless. Called American truck and they said they didnt have the correct adopter. Three months later still no adopter or working product. Called to get a full refund and a product that works for my truck shipped to the installer at no cost to me and was told they can not do that. Currently on website it still list the product as a fit for my truck and plug and play. I want a full refund and a similar product that works for my vehicle. Product is also being sold via ************* , AMP Research manufacturer has yet to return my email or phone calls and does not sell their product directly.
Business Response
Date: 09/30/2024
To whom it may concern,
We apologize that this does not come with an adapter. Per our discussion with the consumer as a resolution we have issued a credit back to the consumer's method of payment to apologize for their experience. From there the consumer was going to follow up with the vendor to try to source the part that they need.
Thank you.
Customer Answer
Date: 10/02/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22323717

I am rejecting this response because as you can see from the website description, this product is listed as having plug and play adapter. The adapter doesn’t not fit the model as stated and the company would not refund the full amount including the cost of install. The product is half installed and other half sitting at the installer shop since June 26. Seems as thought they are advertising a product that doesn’t work and making money by selling install service that the installer can’t install. Why are they still selling this product if it doesn’t work as listing on their website. If the website is correct, then they should ship another one or another similar product listed as plug and play.

Regards,

Dominic Eisenzimmer

Business Response
Date: 10/03/2024
To whom it may concern,
Customer contacted us stating they needed a harness that runs about $100 from the manufacture, during that discussion the consumer agreed to $100 off order to reimburse them and we issued a $50 store credit voucher for their
experience. This matter is considered resolved.
Thank you
Customer Answer
Date: 10/04/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22323717

I am rejecting this response because per the website, plug and play for my vehicle. Only reason I accepted the $100 refund for the adapter that did not fit my vehicle as you would not refund the installation cost. You are still selling the product as a 100% compatible product, ship a new replacement if you stand by the product. Your website clearly states vechicle match with plug and play adapter.

Regards,

Dominic Eisenzimmer

Customer Answer
Date: 10/06/2024
Additional the $100 that was refunded was because I purchased the adapter from another company and that was the cost, as they didn’t have one in stock. I have yet to receive the adapter from the other company. Full refund of the product price, install and shipping cost seems more than reasonable after waiting four month for a product that isn’t useable without the adapter.
Business Response
Date: 10/08/2024
To whom it may concern,

Customer contacted us stating they needed a harness that runs about $100 from the manufacture, the consumer agreed to $100 off order to reimburse them as a resolution and we issued a $50 store credit voucher for their
experience. This matter is considered resolved.

Thank you
Customer Answer
Date: 10/11/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22323717

I am rejecting this response because the product as advertised on company website doesn’t have work as stated. Total scam, stole my money:

Regards,

Dominic Eisenzimmer

Customer Answer
Date: 10/11/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22323717

I am rejecting this response because the product as advertised on company website doesn’t have work as stated. Total scam, stole my money:

Regards,

Dominic Eisenzimmer
Initial Complaint
Date:09/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order a truck part, the part did not fit my truck.Ask for an exchange Company started asking for a lot of information photos of the item, box etc.. I furnished ****** response, I paid through ****** and filed a claim.They immediately said they could not do anything because of the block.Ask me to unblock the claim.The money was paid to them with no exchange and they stop contacting me until today.I have ************************************** which I give ********* they should have had since I ordered it from them.I feel it was a stalling tactic.**** *. (American Trucks)Sep 21, 2024, 6:05PM EDT American Trucks Logo Hello ******, Thank you for contacting American Trucks! Please accept my sincerest apology for the trouble this has caused you. This is definitely not the service we want you to experience. Please be advised that we cannot do anything about the account block due to chargeback. Thank you,**** *.Customer ****** ***** Sep 21, 2024, ****** EDT Please provide a phone number for someone that I can talk too.There was no fraud block And yes, American truck won. You sent the wrong part and charge me after asking me to unblock the account so the phones would come through to American truck..Once you received MY money You were done and it is unfortunate.****** Hello ******, Thank you for contacting American Trucks! I'm sorry for the confusion. I forgot about your first response. We can process a return for an exchange; we just need the correct item number so we can process it. Another email Hello ****** Thank you for contacting American Trucks! I'm sorry for the confusion. I forgot about your first response. We can process a return for an exchange; we just need the correct item number so we can process it.
Business Response
Date: 09/30/2024
To whom it may concern,
The account block has been removed on the consumer's account. The consumer may contact us if they would like to set up a return or place new orders.
Thank you.
Customer Answer
Date: 10/02/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22320289

I am rejecting this response because: I received them same response as above.
When I replied back, I then received the below email.
They wanted me to release the hold, (which I did) at that point they told me they won and mentioned something about fraud??? Not sure what that means.
All I want is to return this unused item for a refund.

FROM AMERICAN TRUCK:
**** *. (American Trucks)
Sep 21, 2024, 1:09?PM EDT

Hello ******,

Thank you for contacting American Trucks!

Please accept my sincerest apology for the trouble this has caused you. This is definitely not the service we want you to experience. Unfortunately, when an account has been blocked due to a fraud charge, and the chargeback was won by us, we cannot unblock the account. It is unfortunately not possible.

I am very sorry that we cannot assist moving forward, and we hope you have a great day! Please feel free to contact us if we can be of any further assistance.

Thank you,
**** *.
**************** Associates

Regards,

****** *****

Business Response
Date: 10/02/2024
To whom it may concern,
We have notified the consumer that the account block has been removed off their account and they may now set up and returns and place new orders with us.
If the consumer would like to return an item for a refund they can set this up online or they may contact us to do so.
Thank you
Customer Answer
Date: 10/02/2024
American Truck contacted me and appears to be replacing the item.

In addition they have posted a $10 voucher for me to use in the future.

I will follow up once the replacement is here to confirm they truly are replacing the item.

Thank you

*.*****
Customer Answer
Date: 10/09/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22320289

I am rejecting this response because:
American Truck did respond and sent a replacement.
however they shipped the exact same item mentioned in my original complaint.
i now have 2 items I cant use. Im very frustrated with this company over $40 items
please help

Regards,

****** *****

Business Response
Date: 10/10/2024
To whom it may concern,
The consumer did contact us and stated we sent the wrong item. They had ordered a C&L Proven Ground Series Rolled End Round Exhaust Tip; 3.50-Inch; that Fits 3-Inch Tailpipe. So we set up a return and an exchange operating off the information the consumer provided, that they ordered the correct part but we sent the incorrect part in error. If the consumer is not having success with the exhaust tip that was sent as a replacement it is possible they are ordering the incorrect size.
The one they ordered has the measurements of
Inlet: 3.0 Inches
Outlet: 3.5 Inches
Length: 10 Inches
Connection features a universal design for use on all makes and models of vehicles equipped with a 3-inch exhaust system
We would encourage the consumer to measure for the correct fitment. They would need to measure the inlet diameter of exhaust to ensure the exhaust tip they choose matches that size.
If the replacement is not working for the consumer they may contact us to set up a return via phone or chat. They can also set up a return online. If the consumer has questions about the different exhaust tips we have available, the consumer may contact us. We would be happy to review different options based on the measurements to assist the consumer.
We would encourage the consumer to contact us with any questions or if they would like further assistance.
thank you
Customer Answer
Date: 10/11/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22320289

I am rejecting this response because:
American trucks did send a replacement as I noted.
i clearly stated to the person I spoke with what I was shipped on the 1st order.
He talked like he understood the issue with the size.
i did ask him to to view the 1st order (which he did) but ship the same exact same size, but from a different company/manufacture.

the entire problem her is the size of the item, I dont understand. Its almost intentional.
I have 2 items now I cant use.
Ive paid for the 1st item and still not item that can be used.
I would prefer at this point they send return information to me prepaid and refund what I have paid.

its almost as if they are intentionally dragging this out.

i would like to be done with this company

thanks

Regards,

****** *****

Customer Answer
Date: 10/11/2024
As you can see by the photos attached
the first item on the left was a 3 exhaust tip
the second item on the right is also a 3 exhaust tip.
The company sent the same size item when I clearly stated the first item was the wrong size and they sent the same size anyway Im not sure what part they did not understand

thanjks

VKelly
Customer Answer
Date: 10/29/2024
I have sent a response earlier and the photo's may not have sent

Wanted to make sure these are received.

I haven't seen anything later on where we are ?
Initial Complaint
Date:09/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Date:9/15/2024 9:38:27 PM Order Number:*********** 4 Hellcat Style Chrome 5-Lug Wheel; 22x10; 25mm Offset (***** RAM 1500, Excluding Mega Cab)SKU: R112724 As you will see in the pictures I received the 1 ALL BLACK RIM and 3 CHROME RIMS, and the boxes very DAMAGED. I called and spoke with **** *** @ American Trucks it was a bad experience I was told and sent an email that once I returned the ALL BLACK RIM and ***** scanned the item then I would be expedited the ALL CHROME RIM, today 9/21/24 I was told by ***** that I have to wait still and they will ship the rim out and I will receive it 9/25/24. I have used this service 4 times and everytime I have had an issue, I use them because they have what I need for my husband's Mustang and RAM Truck moving forward I will seek another establishement because the unprofessionalsim with American Trucks and Tires **** the *** I was going to contact BBB and his response was "That's FINE!!"
Business Response
Date: 09/30/2024
To whom it may concern,
We apologize that the consumer received a wheel in the wrong color. We have sent out a replacement for the consumer and it was delivered on 9/27/24. We also issued a store credit voucher to apologize for the consumer's experience.
Thank you.
Customer Answer
Date: 10/01/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22318496

I am rejecting this response because:
I received a $20 voucher which I stated I did not want, I wanted the rim to be expedited which I was told it would be! I waited an entire week to get the rim. In the email I received from them it clearly stated something different than what I was told, I was told it would be expedited then I was informed that once I returned that rim via ***** and the item was scanned then they would issue out my product immediately this didn't happen. I have stated and proved numerous times how this establishment has been unprofessional and shipped me damaged products, defective packaging and wrong items.

Regards,

******** *****

Business Response
Date: 10/01/2024
To whom it may concern,

We apologize for the consumer's experience. A replacement wheel has been shipped and has been delivered to the consumer. We could not expedite out the wheel to the customer due to the order having been placed with Affirm. We had advised the consumer of this.
Thank you.
Customer Answer
Date: 10/02/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22318496

I am rejecting this response because: I was never made aware of anything other that what I stated ! My services will be redirected elsewhere due to the unprofessionalism and constant damaged items shipped with every order .. I requested that the corporation be given a F under the BBB website

Regards,

******** *****
Initial Complaint
Date:09/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The wheels I ordered said they would fit my truck and they do not!! Bolt pattern is correct,but the wheels hit the brake calipers . I have a 2024 ********. Wheels I ordered are Rough Country RC51-7655. Would like to return them not sure how to go about it? Please get back to me **** thanks.
Business Response
Date: 09/23/2024
To whom it may concern,
We are sorry to hear that the consumer's wheels did not fit as expected. The consumer has not contacted us to set up a return at this point.
We have reached out to the consumer and left a voicemail advising they would need to either call us to set up a return or they can do this online as well.
Thank you
Initial Complaint
Date:09/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a set of running boards from American Trucks. When the running boards arrived, I paid a company to install them. The cost to install was $200.00, the running boards cost $200.00. a pair of the slider brackets that attach the running board to the truck was missing. There should have been 6, there were only 4. I contacted American Truks VIA phone and was asked to take photos of the missing part. I photographed the items that I had, on the truck and sent them the pictures. I was told the part would be in the mail, Sept 11, 2024. I then received an email saying they did not have that part, and would give me a credit or refund of UP TO $50.00 if i bought the part somewhere else. the other option was to remove the running boards and return them. American Trucks is currently selling the same running board i purchased, therefore they have access to the missing part. I have emailed back and forth now, twice with them. There position is that since I installed the running boards, they are not required to do anything, BUT are making a concession and will allow me to return them. I would still be out the cost of installation, which is the same price as the board themselves. I paid more these boards from American Truck thinking the customer service would be better, I regret that choice.
Business Response
Date: 09/18/2024
To whom it may concern,
The consumer installed the running boards while they were missing parts. We tried to source the parts for them and when that was unsuccessful we offered the consumer to return the item or they could accept a credit back to keep them as is. The consumer opted for the credit to keep them as is.
This matter is considered resolved.
Thank you.
Initial Complaint
Date:09/06/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company advertised no drill fender flares for a truck , I received dilled fender flares which would require me to drill holes in my fenders , the company could not provide me with information on weather or not they were drill or no drill , but they advertised no drill. I received 4 flares and a bag of mismatched hardware with absolutely no instructions ( which would have clarified they were drilled flares) and not what I had ordered. Company got all pictures and **** requested and waisted more of my time than a return was worth . They false advertised and waisted more of my time than the flares were worth. They offered to have me return them but I'm already at the point of no return , I would get more satisfaction by burning the flares and filing a formal complaint against them for false advertising a product. I would however send these back if they would send me no drill flares as a replacement for the same price I paid.
Business Response
Date: 09/12/2024
To whom it may concern,
The fender flares the consumer has purchased are a no-drill mount type. We advised the consumer if they felt they received something in error different from what they ordered they may return it for replacement or refund. Currently the consumer has a request in with us for replacement hardware to be sent out and that is in progress.
Thank you.
Customer Answer
Date: 09/23/2024
Something must not have worked with my response link . I'm not totally dissatisfied with American trucks , they at least made an attempt and sent me more of the same hardware that came in the box as a gesture to rectify the situation. The hardware does me no good and their add for no drill flares is still up . I was extremely mad at the fact that they could not give me an answer as to wether or not it was missing parts or labeled incorrectly on their part. I know now for 100% that their add is wrong. I will call tomorrow and see if I can't get these sent back and the correct flares sent to me. I would like the case closed out , they at least made an attempt and sent me more hardware.
Initial Complaint
Date:08/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August *******, I placed an order with American Trucks for a RedRock Steering Wheel Trim order #**-32400143. Previously I ordered the same item for my 2023 Ram 1500 a friend of mine was impressed with this item and wanted one for his birthday. When the item was received we found out this item did not fit Steering wheels for the 2018 Ram 1500 ??. I requested a return label or a replacement but none was available in stock that color. I was highly disappointed when founded out that there would a $10.00 prepaid return fee for my order. Reducing my original refund even though no verbiage was printed on the the app regarding return fees. The first ***** could not explain this transaction. I requesting to be made whole and recieve a full refund if possible. So that I don't lose money purchasing another item for my friends birthday.
Business Response
Date: 08/27/2024
To whom it may concern,
The consumer has returned this item for a refund and that has been issued. As a one time courtesy we also issued back the cost of the return tag and shipping. Consumer has a voicemail reviewing this.
Thank you.
Customer Answer
Date: 08/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:08/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Broken intake vacuum fitting. could not install . without a truck until new intake comes which i waited more then longer stated when ordered. return approval is 3/5 days then refund is 7-10 days what a **** joke! i even asked about rush shipping me a different intake which i was fine to cover dif of never even got an answer on that! not a good way to run a business or treat customer like we dont matter. been a customer for a while but will be spreading to family and friends and leaving reviews to show how loyal customers are treated. shame on your business ethics.
Business Response
Date: 08/27/2024
To whom it may concern,
The consumer has returned the item for a store credit and has used the store credit towards other purchases with us.
This matter is considered resolved.
Initial Complaint
Date:08/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bumper on the americantrucks website. I never received delivery. I have called and spoken with the several times and chatted. The first time there was no proof of delivery. Now after a week of arguing with them it shows that it was delivered on 7/26. Either way I did not receive. I knew when it was supposed to be delivered I stayed home to make sure i was there and it never came. Now they are telling me to get a refund or a new one shipped I have to get a police report because it was stolen. Why do I have to do the work? It wasn't stolen, I was home it didn't come. They delivered it to the wrong address. They can't provide me with a picture of delivery or a signature. They keep telling me i have to do this or i have to do that. What happened to customer service? You can't even contact this freight company i have tried. I just want my bumper or my money back. Seriously i am a young man and this is my first large purchase and this is how it turns out. I feel like they are taking advantage of me. Back to My Account ITEMS ORDERED PRICE QTY SUBTOTAL STATUS TRACKING Product Image Barricade Pre-Runner Front Bumper with Skid Plate (***** Silverado 1500)SKU: S112607 $919.98 1 $919.98 Pending Return RMA ******* created on 7/31 ********* ********* REPLACEMENT ITEMS PRICE QTY SUBTOTAL STATUS TRACKING Product Image Barricade Pre-Runner Front Bumper with Skid Plate (***** Silverado 1500)SKU: S112607 $919.98 1 $919.98 Awaiting Shipment due to a pending return - RMA ******* SUMMARY SHIPPING INFORMATION PAYMENT & BILLING INFORMATION TOTALS Order Date:7/12/2024 5:38:55 PM Order Number:*********** ******************************* *********************************************** Shipping Method:UPS Freight ******************************* ************************************************************ Payment(s):Mastercard $1,118.32 Product:$1,839.96 Discount:($0.01)Shipping:$0.00 Handling Fee:$198.00 Tax:$198.70 Grand Total:$2,236.65
Business Response
Date: 08/27/2024
To whom it may concern,
We have advised the consumer that the tracking information shows confirmation that the item was delivered. If an item shows it is delivered and the consumer does not have the item we open a lost package claim and we request a police report from the consumer. In this case, to date- the consumer has not provided a police report so the lost package claim had been closed.
Thank you.
Initial Complaint
Date:08/09/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The order has been fraught with issues, despite being a straightforward transaction involving the purchase of a single item. Instead of receiving a new product complete with all accessories, I was sent a used scanner inadequately wrapped in bubble wrap, lacking the original box, manual, and necessary accessories. Following a call to American Trucks and the submission of photographic evidence of the received item, I received two separate packages: one containing the *** cable and the other the manual, yet the *** cable required for computer connection was still missing. After another inquiry, I was informed that the shipment of the *** cable had been canceled due to my failure to provide additional pictures, despite having already submitted the necessary images. The representative offered to reorder the cable but insisted on receiving the same pictures again. I declined to proceed with the order and requested to speak with a supervisor, only to be told that none were available and that I would receive a callback within ***** hours. At this juncture, I feel that American Trucks does not regard me as a valued customer, nor do they seem concerned about the quality of their shipments or the resolution of ongoing issues. While I will await the supervisor's response, I believe it may be best to return the product, as I am unwilling to endure further delays in what should have been a simple transaction.
Business Response
Date: 08/27/2024
To whom it may concern,
We apologize for the consumer's experience with their tuner. They currently have a return for a refund set up and $50 of store credit available that has been applied for them.
Thank you.

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