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Business Profile

Bartending Services

Sherrys Pour Decisions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bartending Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******'s Pour Decisions was hired for bartending services at an event on January 6, 2024. A contract was agreed in November 2023 with a deposit being paid on November 3, 2023 and the remainder paid on December 20, 2023. The total amount paid is $240.00. ******, of ******'s Pour Decisions, did not show up for the event and on the evening of the event agreed via text message to provide a refund (as well as within the contract which requires 14 days notice to cancel). I have reached out many times in an attempt to get the refund but have been unsuccessful.

    Business Response

    Date: 06/13/2024

    Sherrys Pour Decisions has paid the deposit of $240.00 to ***********************. It was sent via Apple Pay, on Monday June 10 2024. Please refer to the attached photos of the transaction. I am regretful and sorry that it has taken so long to return Ms ******* deposit. Hopefully by the deposit being paid in full, it will resolve this matter.

    I would like to add, although it has nothing to do with the lateness of the deposit being returned, as there is no excuse that will make that acceptable. The evening of the event that I was to bartend, there was inclement weather. A snowstorm unexpectedly happened and it snowed all day and into the night. My car slid off the road several times and I had to turn around and return home, as it was very dangerous to continue. I was in contact with *************** during this and informed her right away that I would not be there due to the dangerous road conditions. I was extremely upset by this and expressed my frustration and disappointment. I am only giving this account because *************** stated that I did not show up and I believe it should be stated and known that I didnt just not show up, that there were unforeseen circumstances, and act of God and that is the reason I didnt make it to the event. Again, I am sorry for the long delay in returning the deposit and I hope it will be resolved now that it has been paid in full.

    Customer Answer

    Date: 06/13/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

Sherrys Pour Decisions is NOT a BBB Accredited Business.

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