New Car Dealers
Beaver County Dodge Chrysler JeepThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in New Car Dealers.
Complaints
This profile includes complaints for Beaver County Dodge Chrysler Jeep's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/26/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2023 Nissan Rogue SV AWD from Beaver County Nissan in 2023. As a first-time buyer coming off a lease, I trusted the dealership to be transparent and fair. I was told there would be no extra charges or unnecessary add-ons, and that I could trust their team. I was also told the vehicle included wireless Apple CarPlay, which turned out to be false.The vehicles MSRP was $36,470, but I was charged $41,459 nearly $5,000 over sticker. I was also charged $987 for ************* and $929 for a third-party extended warranty that were not clearly explained or offered as optional. These were included in my financing without my full understanding. Despite putting $3,000 down, I was still financed for the full amount, locked into an 84-month loan at 5%, and the total amount I will pay exceeds $49,000.This experience feels deceptive and predatory. I have contacted the dealership and Nissan Consumer Affairs and am seeking assistance resolving this. I am requesting a refund of the inflated charges, removal of unnecessary add-ons, or assistance exiting the loan without extreme negative equity.Business Response
Date: 05/27/2025
we have attempted repeatedly to have the customer come in so we can sit down w her and discuss the entire buyers order and contract...she refuses...we emailed her the contact and the buyers order...if she wants to discuss the details we request that she comes in the dealership to review...PJCustomer Answer
Date: 05/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The dealership continues to ignore the core issues of my complaint by deflecting and insisting I come in person. I have repeatedly requested written communication for documentation purposes, which is a reasonable consumer right, especially after being misled during the original transaction. This was my first vehicle purchase after leasing. I trusted the dealership to be transparent. Instead, I was charged nearly $5,000 over MSRP, had add ons included without proper explanation, and was placed in a 7-year loan totaling nearly $50,000 based on misleading information about vehicle features and financing.The dealerships response fails to address any of these concerns and provides no acknowledgment of the financial harm Ive incurred. Asking me to come in and review documents Ive already received (and that dont justify the inflated pricing) is not a resolution. Its a dismissal.
I am requesting a refund of the markup above MSRP, removal or refund of unwanted add ons, and support exiting the loan or reducing the negative equity caused by this deal.
Sincerely,
Arydann ******Business Response
Date: 05/29/2025
customer was not misled...she bought additional products and has to pay interest on the loan...if she wants to cancel products she must come into the dealership and cancel products with written authorization...we have attemted to explain this to the customer but she doesnt want to do that...she has escalated her complaints to Nissan so we really cant do anything moreCustomer Answer
Date: 05/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I strongly reject the dealerships response. I was misled about the pricing, loan structure, added products, and features of the vehicle. I was steered away from a lease buyout and placed in an inflated 84-month loan for nearly $50,000. Thousands over MSRP. The vehicle I received had fewer features than my prior Rogue, despite being more expensive.
The dealership added products like ************* and an extended warranty without transparent explanation or written consent, and has since refused to allow cancellation via email or fax, insisting I come in, which is not legally required. I have now submitted a formal written cancellation request, and any refusal to process it remotely is a stall tactic, not a policy.
If my signature on your finance paperwork is considered valid written consent to authorize nearly $2,000 in additional products, then this written email serves as equally valid consent to cancel them. You do not get to selectively enforce when written consent applies.
Youve accepted my signature to lock me into 7 years of payments, now you can accept this written notice to remove unwanted charges.
This case should remain open. I expect either cancellation confirmation or a refund, and I am prepared to escalate further if needed.ADDITIONAL INFORMATION:
Before this purchase, I was nearing the end of my lease on a 2021 Nissan Rogue. The vehicle had ****** miles and a buyout offer of $23,000. I asked to lease-to-own or buy it outright but the sales manager strongly discouraged it, telling me it was a bad deal and claiming Id be stuck with $600$700/month payments unless I put $5,000 down.
Looking back, this was clearly a tactic to push me into a brand new vehicle. Instead of paying $23,000 for the car I already had, I was sold a new Rogue priced at over $41,000 which ballooned to $49,432 after financing, warranties, and add-ons.
Not only did I end up in a 7-year loan with nearly double the debt but the newer Rogue is missing several features my 2021 had including:Passenger-side power seat
Driver seat memory
Rear seat power outlets
I was misled into giving up a vehicle I already knew and trusted, only to be sold a more expensive car with fewer features, and a loan that will keep me in debt far longer.I am a registered nurse and a woman who went alone to the dealership, trusting their guidance. This was my first vehicle purchase after years of leasing, and I relied on the dealership to treat me fairly and transparently which unfortunately did not happen.
I wanted to provide an update. I have sent a formal written request to the dealership to cancel ************* and other added products on my loan. I made it clear to them that there is no legal requirement to appear in person for this, and Ive offered to send any identification or forms via email or fax.
Their continued refusal to provide written communication and insistence on in-person handling is a stall tactic and violates basic consumer transparency.
Thank you,
Arydann ******Initial Complaint
Date:04/15/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my truck here because the engine sensor light came on. (1 code) Was quoted a price to have the truck put on the machine after 2 to 3 days of no call from the service department so I called and was informed the phone number was wrote down incorrect and was told the truck needed further testing I authorize this, (not knowing that it will be a ridiculous amount, after the fact) I was under in the impression that is still under the previous price quoted the new balance went from 149+ tax to $900 seems a little ridiculous and was told he needs a new engine. I have warranty and his warranty will cover $9000 but he will have to come up with the other $5000. So I called Friday to speak to someone in the service department. They were closed call back Saturday to speak with the owner PJ or the service department manager ******. They were out until Monday. Spoke with the service manager today and she advised me per the recorded phone call because I did authorization to have further testing. Thats the correct amount. However, I was never advised what the labor per hour will cost I was only advise it will be 2.5 hours. So the estimated labor is $375 per hour my question is if a car or truck requires further testing you would think that the service personnel will give you a estimate break down on the parts and labor for an example For further testing of your vehicle an estimate of $900 would be added to the previous quote. I think theres more than fair for the consumer. And now (engine sensor) which is now cleared but now its showing 13 codesSo someone didnt put the car back together and charge $911Customer Answer
Date: 04/30/2025
ADDITIONAL INFORMATION:
This is ******** ******* just wanted to provide an update on my vehicle after taking it to another. He did advised me I did not need a new engine. So now this is making me more confused because the dealership stated that I needed a new engine. I still confused on how one 1 sensor turned into 13 sensors lights so basically they didnt put my car back together. Also, the service person (*****) who worked on my vehicle I see he had a bad ****** review about the same issue. Advising people things they do not need .
See attachment.
Initial Complaint
Date:03/29/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought car in ********************* 2023 brakes went 2024 only have put on about 1000p miles the brakes should get this bad. The car should never been sold in this condition and certainly never passed inspectionInitial Complaint
Date:01/24/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello. I received a coupon from Nissan ******************6**H County **** *****************, *********************H Falls,**.15010 for 20% off of 4 tires. I called to get a quote on the tires an the service man I talked to was *****. He said they would be $1,100.00. I said ok I will have to think about it an hung up. After we hung up I realized that they sent me a coupon for 4 tires so I called ***** back. He said he wasn&#**;t aware of the coupon because they don&#**;t tell them when they are being sent out. That being said he asked me to send him a picture of the coupon and I did. At 3:33p.m. on Jan.22, **** ***** called me back an said he talked to the manager an that the manager wouldn&#**;t honor it. He states that they would lose to much money on the tires. I thought to myself NOT MY PROBLEM. You sent me the coupon. ***** told me to wait till Feb. and there would be a sale for buy 3 get one for a dollar an that I would save $100.00. I told him why would I do that with the coupon I would save approx. $200.00. I also told him my inspection is up on Jan.31, ****. He said that was no big deal an to wait. Hmmm? So the more I thought about it the more I got upset. I&#**;ve bought several Nissans an that&#**;s how I get treated? I slept on it an called Nissan&#**;s consumer affairs. I was told to call loyalty rewards about this. I did and the man I spoke to said they don&#**;t have to honor the coupon an that I should call another dealership an maybe they would. Why would another dealership honor a coupon from the one I bought my car from? Oh and may I add that on the coupon it states ELIGIBLE tires only. I also asked ***** about that an his reply was "I have no idea" and I then asked well who would know? Again the reply was "I don&#**;t know".Business Response
Date: 02/29/2024
PJ La****
We spoke to ** ******* and she told us that she purchased tires somewhere else….when we called her back we told her we would honor the coupon as the person she spoke to here wasn’t aware of that special promotionInitial Complaint
Date:06/27/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2020 Nissan Rogue 13 months ago. I recently found out through car fax that the car substained severe damage and most likely rolled over and this effected the operation and safety of the vehicle. This was not disclosed to me. They stated that they use auto fax and that tge didn’t know however their dealership did the work on making the car whole again. I asked repeated the condition and was told it was in good to excellent. I paid market value whereas I should have paid the market value of the accident value. I have 72 months on the loan and it’s only work 12-15 grand I know owe 25000. I should have paid 18000 because of the severe damage that they covered up. I’m now stuck with a car I can’t drive without risking my life or my children’s life. This was never disclosed to me. I feel I was taking advantage of because I’m a woman which is common. This experience is a nightmare. The dealership only offered me 16000! I’ve tried working with them but it’s been extremely difficult since they’re blaming my bank, the salesman who no longer works for them as well as myself…. Any help would be appreciated… the name of the dealership is beaver county auto. The original owner purchased the car from there, they did the work after the severe accident. I purchased it from their used car lot named shenango auto mall who has since closed. But the main dealership is still open.
Beaver County Dodge Chrysler Jeep is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.