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Business Profile

Lawn Care

WeCut Professional Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16th, 2022 We Cut Professionals sent someone out to clean carpets in our new home before we moved in.
    Their website says 100% MONEY BACK GUARANTEE.
    They claim they deep clean carpets and in fact they do not. The photos they use that looks like carpet cleaned with a steam cleaner is simply made with a brush brushing the carpet in such a way.
    After they finished the job, my carpets are shredded up, the stains remain, they are crunchy, dirty, not at all deep cleaned or thoroughly cleaned. They used some sort of rotary brush tool they didn’t even clean the carpets.
    When I asked about their satisfaction guarantee and money back guarantee,
    A Travis B***** said we don’t guarantee anything.
    They said they cannot refund my money because I waited 72 hours to say I wasn’t happy. They wanted to come out and re clean my carpets. I don’t want a company that did a very bad job the first time to come out and attempt again.
    I paid $800.00 for carpets to be cleaned and they were not. And they do not honor their 100% money back guarantee. In fact the owner said they don’t guarantee anything.
    He said he will not refund my money, first because I took too long to respond.
    They won’t refund because I don’t want them to come out and re clean.
    They are running a scam and taking money from people and their photos are deceiving.
    I want a full refund. I redid my carpet in one room and the water is very dirty still. There is still dirt dust and dander in carpets. The entire family is having issues breathing. They lie when they say child and pet safe.
    They don’t clean carpets!

    Customer Answer

    Date: 01/04/2023

    WeCutPro sent the same person to the house Friday with our cash back in an envelope.
    He came the day prior and said no one was home, which we were.
    He returned the money. He said he never got any phone calls or emails or complaints.
    I guess he meant before now.
    Thanks for your assistance.

WeCut Professional Services is NOT a BBB Accredited Business.

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