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Business Profile

General Contractor

Epic Construction Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave Epic a $15,000 deposit for a house quote. Deposit was required to provide anything close to a quote, and we were told if we wanted to back out it would cost $2500 tops. Said he could do our project in our budget. Quote was way over budget so we pulled out and Epic instead charge us over $5000+ for services. Rick at Epic, after much discussion, finally agreed in July 2022 to refund a total of $12500 from our deposit to match what he initially said. Since then, he has not sent remaining money and we have only received $9000+ back and he has stopped replying to communication. I have texts stating he will send it and now he's just ignoring us.

    Business Response

    Date: 11/13/2022

    Customer engaged in a design build agreement with Epic.   Epic proceeded per contract and after (3) three or so design meetings completed and delivered a full set of permit construction documents.  These documents can be submitted to local jurisdictions for building permits to complete construction of their home.    Per contract and for our services rendered the client was only charged for fees associated. Customer received copies of documents in both forms including hard copy and electronic PDF formats.    

    Customer Answer

    Date: 11/15/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    I have text messages from owner agreeing to refund additional money based on our concerns. Epic is ignoring their commitment to send additional refund and are making no mention of that commitment. We have electronic communication of them confirming this will be sent and our next step is to take them to small claims court.

    Regards,

    *****************************

    Business Response

    Date: 12/08/2022

    We have a copy of contract and performed our service.   We have charged a fair fee for services performed.   

Epic Construction Services, LLC is NOT a BBB Accredited Business.

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