We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Biofuels

Kingdom Biofuel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Biofuels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for pellets in the fall, and they brought out the first delivery. I have contacted them by phone and email several times over the last 3 weeks to try and get the rest of my pellets delivered, but they haven't returned calls or emails. They owe me 6,760 pounds of pellets that I have already paid for. Their @kingdombiofuel.com email address bounce, and their website now goes to some gambling site, so they must have let their domain expire. They have a *-mail account which is the last place I got any communication from them, back in October after they delivered the first half of my pellets.

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Kingdom Biofuel in September to arrange for a delivery of wood pellets for my pellet stove for the upcoming winter. In the attached documentation you will see that we were invoiced for $450 on 9/13/2022. We mailed this company a check which they cashed/deposited on 9/30/2022. They were supposed to call within 2 weeks of our payment to schedule a delivery. As of 10/31/2022, we have not heard back from this company and have tried to contact them multiple times.We have tried to:1. Call them and have left multiple voicemail messages from both my cell phone and my wifes cell phone 2. Reply to the email that sent me the invoice. This email address returned back as undeliverable 3. Visit their website to see if there were any other ways to contact them. Their website URL that is in their invoice now redirects to a microgaming site that has nothing to do with the content of their business.4. Messaging their ******** business profile and leaving a buyer-beware review on their profile page.5. We even tried calling the number of someone named **** who commented on a ******** post from 2 years ago. He answered but indicated he was no longer with Kingdom Biofuel but that we were about the 8th call hes received this month of unhappy customers trying to track down their money or schedule a delivery from Kingdom Biofuel. He recommended we go in person and confront them face to face between 8am and 4pm during their business hours and overall seemed to share the sentiment that this is a common business practice for this business to avoid their customers and not deliver on their paid goods and services. No one has returned any of our attempts to reach them. Our next course of action is to visit their brick and mortar store to try to obtain a refund. However we are now of course scrambling to find another business that can provide this service that we need in time for the winter months (and with enough inventory/availability at a reasonable rate).

Kingdom Biofuel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.