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Business Profile

Fuel Oil

Santarelli and Sons Oil

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

This profile includes complaints for Santarelli and Sons Oil's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santarelli and Sons Oil has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The reason for my complaint is I have been a customer of the business in good standing for the past several years. I am also a part of their monthly auto fill for home heating oil. My last delivery was on 12/20/2024 todays date is 01/27/25 and have not yet received oil. I placed a call to the business last week advising my growing concern for my need of home heating oil. I was advised they would be there during the week. On todays day I called back advising I have still not received oil and Im dangerously low. I was now told by staff they are too busy to deliver and I should just fill my oil tank with diesel until they can come. I requested a delivery date and they told me there too busy to give me one and disconnected. Ive attempted to reach several other companies for an emergency delivery but every one is 1-2 weeks out for delivery. Im very concerned for my families safety with the cold temperatures if I can not get a delivery. I feel the business had an obligation to deliver oil on a monthly basis based on our agreement. Theres actions are putting my family and home at risk.

    • Initial Complaint

      Date:12/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently bought 2 ************* vape nicotine pens @ $24.00 a piece and both were defective and began dispensing the nicotine on its own once making me very sick to my stomach for days & then died within a couple days of purchase however this product is defective and dangerous! I brought them Back in today for a refund and or to swap for another product and alerted assistant who was working and spoke to general manager over the phone in the store about this problem and they said sorry nothing we will/can do for you and TOO BAD, you are out of your money and we will not swap with a functioning product nor can you have money back..I had my receipt & everything..The 2 customers standing behind me spoke out and said the same problem happened to them! This is not only dangerous for the customers but monetarily wrong! These products need to be pulled from the store & investigated..I’ve never been so sick from this product after it defaulted spraying toxic chemical into my lungs as well as disappointed by this staff whom was Assistant manager ***************** Manager *******..This is wrong and I don't want to see anyone else get hurt and ripped off as well!

      Business Response

      Date: 01/22/2024

      Hi ******* ,

      I am sending this because I do not believe this is for my store . I do not even sell ************* vape nicotine pens .

    Santarelli and Sons Oil is NOT a BBB Accredited Business.

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