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Business Profile

Personal Chef

Chef William Sandly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Chef.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This person said he was gonna provide his private chef experience but turned out he was a scam and he just stole me and my friends money. He should not be able to do business as he will do this to other innocent people. It turns out he has already done this to other people. Hes a thief and a scam artist.

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My friend and I had booked a private dinner through the website ****.com with William Sandly a few weeks ago for a Bachelor Party (the dinner was for 9/16). He cancelled the day of the dinner citing a complication with his wife's pregnancy, we were all bummed but obviously nothing you can do about that and we just hoped his family was safe and healthy. Looking into it more on ******** and other platforms it appears he has done this before to other folks. It has now been weeks, we have yet to receive our money back from William after he said it would just take 3-5 business days for a refund to go through. Originally he answered texts and calls but has since become unresponsive to our calls, texts and emails so it feels like we have been scammed out of $1320. My friend and I both paid him through Venmo, which is cash, so we are having a very hard time understanding why it is taking so long to give us a refund. We split the payment in half, so I am seeking my $660 I sent my payment to William on 9/14.I have filed a claim through ***** (the company he invoiced us through) but they have not been very helpful. It seems he is still able to take bookings through the site we used. I attached the original invoice and both the venmo payment screenshot from venmo as well as my bank statement.

    Customer Answer

    Date: 11/12/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Chef William Sandly regarding complaint ID ********.

    Regards,

    *************************

Chef William Sandly is NOT a BBB Accredited Business.

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