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Business Profile

Incorporation

MiracleSuit

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • kirsten p

    Date: 07/15/2024

    kirsten p

    Date: 07/15/2024

    I was considering ordering a bathing suit. It was in my cart. I tried to click on the $50 off coupon they had provided for first-time buyers and the entire order went through - no chance to review - no opportunity to choose how to pay (it just used one of the credit cards I have on ******** not the one I intended to use) or review order. It was 11:15 at night. I sent an email immediately and couldn't call because not open at that time. I called as soon as they opened phone lines the next am and was told it was too late - nothing they could do. They couldn't even credit me for the coupon (that did not get applied). Transferred me to a supervisor - I left a voicemail. I never heard back. I sent two emails and never got a reply at all. Sending the suit back (unopened) and hoping that I actually get refunded.

    MiracleSuit

    Date: 07/16/2024

    We are very sorry for the issues you encountered with our order system. Unfortunately, the systems are designed and linked to our warehouse to expedite the order for quick processing and shipping. The warehouse works several shifts and begins processing immediately. There are hundreds of orders at a time and no way to find and stop them. We are unable to make any changes, add discounts, change addresses, sizes styles once the order is placed. Again we are very sorry for the issues you encountered.

  • Dwaine M

    Date: 05/21/2024

    I ordered a bathing suit, and when I received the order information, I noticed the shipping address was wrong. I immediately (within 5 minutes) tried to contact them but only found an email address. I sent a request to change the address and also looked up a service phone number, calling them 10 minutes later. The service person stated they would try to cancel the order but didn't think she could get it canceled, and advised me to call in the morning. The next morning, I followed up, and they informed me that the order was not canceled and had been sent that morning. They said there was nothing they could do.

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