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Business Profile

Infant Child Care

Kids Campus Nursery and Day Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Infant Child Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kid's Campus doesn't keep books and doesn't issue receipts. I paid for approximately two weeks for two children, before Title 20 (government issued daycare assistance) kicked in. They backpaid, so the daycare received double payment. I asked for a refund of my payment. The manager asked, "Do you mind if we keep it? That way you don't have to make any co-pays for a long time!" It was nearly $1,000 with a weekly copay of approximately $7. I said I wanted 50% returned and never received it. Still no receipts! As time continued, I lost my job and requested payment in full. They have refused it and made regular excuses. One excuse was they were hearing back from Title 20 how much was paid out. Another excuse was issues with taxes. Many times they said "check back tomorrow." It has been nearly a year of consistent bugging for a refund for the money they owe me. Without receipts and proper bookkeeping, I have no idea how much that is. Neither do they! I could probably get copies of my checks and copies from Title 20.

Kids Campus Nursery and Day Care is NOT a BBB Accredited Business.

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