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Business Profile

Interlocking Pavers

Techo-Bloc Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We installed over $300k in techo-bloc travertina raw pavers. When we called the customer support team to ask if its acceptable to power wash this outdoor product as it needs to be maintained and cleaned with a Powerwasher with an attachment for pavers they stated that would be fine. I asked repeatedly if this would damage the pavers and the customer service agent stated no we have clients power wash all the times. Once the pavers dried which takes hours to fully dry we were completely shocked to see the top coat of the pavers were completely damaged. We contacted Techo-bloc immediately and **** the sales representative came out and provided zero resolution. He stated although the customer service representative from tech-bloc stated it would be fine to clean the pavers in this manner after asking repeatedly it still voided the manufacturers warranty. This company has given zero resolution on how to help this situation and we are now stuck with pavers that we paid a premium for that look absolutely horrible! These are outdoor pavers that they state can be power washed but now are telling me it has now voided the warranty and are providing us absolutely no resolution or help with. Im completely appalled by the company and their lack of response or resolution. How can a representative tell a customer that it would be fine to do something and then when the product is damaged claim the warranty is void!

    Business Response

    Date: 06/16/2023

    *******************,

    As discussed in March, we understand your frustration and are truly sorry you feel we have given zero resolution regarding your claim.Client Support is our priority at Techo-Bloc and our team goes over and above to ensure customers are well educated and have the right resources to maintain their investment.  In our Care Guide, it clearly states that improper use of a power washer can void your warranty, it also gives instructions on how to properly use one. Here is the link: ************************************************************************. Unfortunately, what you are experiencing is not a manufacture defect, it simply means the use of a pressure washer altered the surface of the product.  With that said, is unfair to blame Techo-Bloc and/or its employees for what occurred and cannot be held responsible. We are available for any other questions you may have and hope you can see that we certainly understand and are sympathetic to the situation you are in.

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