Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/25/23 I called Ed's  auto to advise the spark plugs they put in during my tune up on 3/9/23 were not the correct spark plugs. They installed champion and my 2017 ****** ***** sport only uses ***. I provided proof and was denied the 155$ reimbursement. Even though they knowingly used the wrong spark plugs. Caused an engine misfire check engine light . I took it to first mechanic I saw as not to cause damage.

  Business Response

  Date: 07/18/2023

  The Complaint called 6/25/23 to tell us that we installed wrong sparkplugs in vehicle upon speaking with her i told her they usual come with *** and if she would have brought back to me i would more than happy to correct what ever issue she was having! The spark plugs that were installed were listed for that vehicle make model year and engine size regardless of manufacture of plugs that is what is listed oem equivalent for her car . I had told her if she would have brought it back i would be more happy to help, she had stated she could not drive the car spark plugs were installed 3/9/23 and have driven 3 months with no issues no check engine light if it kicked on check engine light for misfire the car would still have been drivable and not undriveable like she had stated but a coil pack would cause car to be undrivable which is most likely the problem . Also spark plugs she brought back were damaged after they were removed dropped on ground i can not send them back to my supplier and get credited for them. That is why she was denied refund 

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son and I purchased a 2011 ************ and a 2011 **** **** about 3 weeks ago. My son just turned 18 he got his license and the ****** was his first car. First day drive off lot 2 hours breaks down we got it to start after while 2 days later breaks down and now the check engine light comes on we have it towed back the shop says nope can’t find problem.. just so you know I am not a mechanic however I nowadays auto one can hook ur car up to the computer and tell you what the problem is so needless to say it came back camshaft sensors both of them but the shop said they can’t pull a code they so nothing is wrong with the car an employee says maybe it’s the way you drive it? No no r u kidding me? 1 week later breaks down again wont start at all but has a check engine light on again now it has been 14 days as of tomorrow they have had the car the first week the man claimed he just doesn’t know Wuts wrong with it and that I need to be patient !! Come Tuesday of this week after I called they say it needs a timing belt !! NO NO We payed them 5900 for that car with a warranty and 5000 for the other car and now the other one has to go back to them due to a serious brake issue which is a safety issue. The salesman is also a mechanic and I was informed from other employees he was aware there was an issue and NEVER informed me !! I asked if they had safe complimentary vehicle I could use in the mean time they said no !! I asked if they had a rent a car they said no can’t help you.. !! I’m single mother of 2 with school next week no savings cause it was spent on 2 vehicles that aren’t working I have no way to get to where I need to go and my son has no way to and from work and he starts his 2 year college next week. I feel like we were taken advantage of and we where all put in harms way… The amount of stress it has bestowed upon my family has been immense… we need cars that work and are safe please

  Business Response

  Date: 09/23/2022

  Eds auto sales Inc sold the 2 cars 2011 ***** ****** and the 2011 **** ****.Eds Auto was informed of an issue with the 2011 ***** ****** the next day we were also informed that the issue didnt start till after her son drove it through some water and flooded out the engine Eds Auto took the car on many test drives even with the customer to get problem to duplicate but could not get it to do it it wasnt till the car would not start we were able to have a direction on where to look Eds auto replaced the engine at no cost to the owner it a used car we try our best to make sure nothing is wrong with them at time of sale it even passed emission test no problem so we had no idea any was wrong.the 2011 **** **** we have not seen to determine what is going on with the brakes there was no issue with the brakes at time of sale she even took it on about a 10 mile test drive before purchase and it was about 2 -3 week before anything was said about brakes