We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Builders

A&A Custom Furniture LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Builders.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 11, 2022, I paid A&A Customer Furniture a deposit of $400.00 to make a console table. I was told that the table would take 6-8 weeks to complete. I have been excuse after excuse of why the table wasn't done (eye infection, sick kids, etc). I finally was told it was being delivered the week of Thanksgiving and it never came. On December 8th, I was told he would call me directly to discuss. He never called. When I tried to follow up with him, his number was disconnected and he inactivated all his social media accounts.

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a full payment of $3000 on 12/15/21 for custom dinning table and 8 chairs via ********** to A &A Custom Furniture. Table color was settle 2/22/22. Inquired 4/28/22 about time frame of when we would receive the table. 5/1/22 was informed there is a delay but I should receive it in 2 weeks. Confirmed chair chose AGAIN on 5/12/22. Inquired 6/2/22 for delivery, was told they are behind but will be in the immediate future. Inquired again 6/27/22 and didn't get a response until 7/5/22 with another excuse. Merchant said delivery will be 7/25/22. Get a message morning of 7/25/22 saying they need more time, its not ready. Inquired 8/4/22 about delivery, again, another excuse said delivery will be next week. Inquired 9/2/22 for delivery said he could deliver 9/15/22. NEVER DELIVERED. We submitted a dispute with the bank to get out money back. **** is not helping at all. Denied out dispute. My husband spoke to the merchant who said he initiated a refund through **********. He has not. Opened another dispute with the bank for the lack of investigation. We are getting a run around and are now out $3000. I WANT MY MONEY BACK! I have email and text message evidence of the merchant claiming he is going to refund us. I want a certified check.

  • Initial Complaint

    Date:10/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Austin and Amanda S**************** have scammed almost a dozen (maybe more) hard working individuals on orders that were never delivered for custom furniture. I spent almost $5,400.00 and have very little to show for it. I've had many cancelled installations which even caused me to miss time from my working career. The owner is non responsive and told me to do what I had to do because he was done with us. This has caused a lot of hardship to my family and pregnant wife. We ordered everything back in June, 2022.

  • Initial Complaint

    Date:10/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have done business with this company in that past with no problems. However for some odd reason our last transaction has been horrific and without resolve. We had agreed on them making us a bar and an end table totaling approximately $600. our first payment was sent a year ago today in the amount of $150, then another payment of $300 on November 6, 2021 and final payment in March 5 2022 $150. I was promised product in Dec 2021, well here we are almost a year later and no delivery of product, nor a refund which I have requested multiple times. I have been given excuse after excuse and empty promises. its highly disappointing and frustrating. they are a small business and family owned. I value and appreciate a company such as this and I am very saddened to have to report them here, however as a customer I feel it is necessary to share this information with others in hopes it will not happen again.

  • Initial Complaint

    Date:09/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 5, 2022, I ordered a table, 6 side chairs, and 3 counter stools. The total price that I was given was $3050. I was told that they required a 2/3 deposit with the remainder due at delivery and that it would be delivered 10-12 weeks from the time I pay the deposit. I paid the $2000 deposit on 4/5/22, and was given an estimated delivery date of 7/1/22. On 7/6/22, I contacted him because I hadn't heard anything, and was told that if I picked the stain colors he would get a delivery date on the schedule. I picked the colors, and was told delivery would be the week of July 25. On 7/27, I received a message asking if he could call me to discuss. When he called, he informed me that his daughter had an appointment with a specialist and he was unable to deliver that week, but would deliver the following week. On 8/1, he informed me that he was going away on vacation and would deliver on 8/23/22. On 8/22/22, I reached out to confirm delivery and was told that he was still on vacation and that the table wasn't completely ready yet. On 8/25, I reached out for another delivery date and received no response. On 8/27, I reached out again and received no response. On 8/28, I reached out again and received no response. On 8/29, he sent me a message that said the table was ready and he could "aim for this Friday." This was the Friday before Labor Day weekend and we were going away, so I asked if he could deliver 9/6 when we return. He said that 9/6 was fine. On 9/5 I reached out to confirm delivery and was told that since it was supposed to rain on the 6th, and he had nothing to cover the furniture with, he would have to move delivery to 9/7. On 9/7 he cancelled delivery again due to possible rain and rescheduled for 9/9. On 9/9 he cancelled delivery because he couldn't fit it in and rescheduled for 9/13. On 9/13 I received a message that he could not deliver today because the table was not finished and there was a death in the family.

    Customer Answer

    Date: 10/12/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    The business in reference to complaint ID ******** did respond to me finally.  They delivered a table, but not the 6 chairs or 3 stools that I had also ordered. Upon inspection of the table, it was noted that the craftsmanship was of very poor quality and not at all what was advertised or what was shown on their website and ******** page.  I filed a dispute with my credit card company, which was resolved last week, reversing the amount paid back to me.  The business has said that they will be coming to pick up the table since I was refunded by my credit card.  I attached pictures of what the table looks like for reference.  

    Regards,

    *****************************

A&A Custom Furniture LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.