Reviews

This profile includes reviews for Whitetail Disposal Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitetail Disposal Incorporated

  334 Layfield Rd Perkiomenvlle, PA 18074-9558

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  Whitetail Disposal Incorporated

  788 DeKalb Pike Blue Bell, PA 19422-1266

Review Details

• Review fromcarol l

  Date: 05/06/2023

  1 star

  carol l

  Date: 05/06/2023

  I would give them -50 if I could .They missed pickups I stupidly waited 3 wks to see if they ouwel do the job for which being paid They told me it is on me to tell them when pick up didnt happen, and to do so within 24 hours. I pay them and I am supposed to then make sure they honor the contract? That is not how a responsible trustworthy company works. They continued to miss pickups after I complained. They now put containers up in the front of my house despite that they have been placed next to my garage right by the alley since service started. they tell me teenagers must have done it, despite fact they were placed right next to one another and not tossed or put unevenly. Kids being vandals don't work that way (and then from all circumstantial evidence Whitetail moved the containers, I did take pictures to show them how evenly they were placed and they didnt care. Instead ignored the pics and reiterated had to be teenagers and I should notify the police. Really?Notify the police that someone nicely took my containers form the back alley and put them evenly and right next to one another in front of my house on the thin strip of grass between street and house? . I am disabled and told them it is very hard for me to have to move them from front of house all the way back to alley. Their reply was: we won't do it. it had to be teenagers so not their responsibility.(This insist pickups not in area that day but was only one trash bag all the way down in bottom, very difficult to get to unless turn container on side and climb in, If teens did it they would have left it on side. Vandals don't pick up after themselves; there was some trash not in bag that would have been on the ground and there was none, neither in front where cans are nor in alley where they moved In my opinion they are untrustworthy,do not honor their part of contract, ie I pay they pick up the trash and they do so. Awful service, and take no responsibility. That was my experience with them.

  Whitetail Disposal Incorporated

  Date: 05/08/2023

  I am very sorry to hear of these issues. We currently perform over 250,000 residential trash and recycle collections per week of which 99.8% are completed successfully, on time and without issue. We are continuously working to improve our services with a goal of 0 reported service challenges. We do take these types of concerns very seriously; for any difficulties on the day of your service we do ask that customers let us know so we can immediately investigate, review and correct. Our tracking team does a great job of identifying potential issues however we also like to hear from the customer so we can ensure we are addressing these challenges right away. In regard to the can movement, our team did pull truck GPS and confirmed that we had no trucks in the area on that day. I am very sorry to hear of the difficulties you experienced, unfortunately our system did show we did not have anyone in the area at that time. If we can be of further assistance please don't hesitate to reach out.

• Review fromRichard E

  Date: 05/02/2023

  1 star

  Richard E

  Date: 05/02/2023

  WOULD GIVE LESS THAN ONE STAR IF I COULD. DRIVER MOVES THE CAN IN FRONT OF MY DRIVEWAY EVERY WEEK NO MATTER HOW FAR DOWN THE STREET I LEAVE IT. HAVE CALLED EVERY WEEK AND ASK THAT THE DRIVER LEAVE THE CAN WHERE HE PICKS IT UP. i'M TOLD THEY HAVE NO CONTACT WITH THE DRIVER AND NEVER GET A RETURN CALL FROM THE SUPERVISOR

  Whitetail Disposal Incorporated

  Date: 05/05/2023

  I am very sorry to hear of this issue! We currently perform over 250,000 residential trash and recycle collections per week of which 99.7% are completed successfully, on time and without issue. We are continuously working to improve our services with a goal of 0 reported service challenges. Our team does take these types of complaints very seriously; we will ensure that this information is provided to our service team and our management team will reach out to review further.

• Review fromsteve e.

  Date: 02/25/2023

  1 star

  steve e.

  Date: 02/25/2023

  Unreliable. Promised a credit for missed pickups, but never received just lies. Stay away from them. Should be named Whitetail Unreliable and Can't dispose.

  Whitetail Disposal Incorporated

  Date: 02/28/2023

  I am very sorry to hear you have experienced issues with the service / team. Our team has reviewed this information and a credit was applied to the account. If you do experience any further issues please do reach out to our team for further assistance. We will be more than happy to make sure you are taken care of.

• Review fromMatt J

  Date: 02/17/2023

  1 star

  Matt J

  Date: 02/17/2023

  I was going to transfer service for a house I bought. They told me someone would need to get back to me. When I walk out of my house two days later the can is gone and the trash is dumped in my driveway. I call to remedy the situation and they shoved me off one of the reps even said "we wouldn't do that". Right... so someone just stole the bin? They admitted they picked it up, but the workers lied and said they didn't dump the trash in my drive way, which is absolute malarky cause I have trash in my driveway. To this day they have not called me back or try to right the situation. Almost glad the transfer was never finalized I don't want to deal with a company that lacks this muck integrity that they blatantly give me the finger.

  Whitetail Disposal Incorporated

  Date: 02/20/2023

  I am very sorry to hear of this experience. Can you please reach out to our team either via phone or email so we may attempt to assist? Unfortunately we have not been able to find any contact information with the information currently received. We would very much like to discuss this and assist as possible.

• Review fromThomas H

  Date: 02/11/2023

  1 star

  Thomas H

  Date: 02/11/2023

  They did not agree to their contact. I called billing as I was offered one-month free service due to a coupon I had. They said it would show up in my second cycle. It did not when I called, they said I had to prove I had a coupon. I stated you are the ones that sent out the offer they again said the burden of proof lay with me. This is not right It is a bait and switch tactic. OH by the way I have the coupon and since it was sent through the mail I believe this might qualify as mail Fraud.

  Whitetail Disposal Incorporated

  Date: 02/14/2023

  We do apologize for the misunderstanding of this; we were able to confirm the signup information and provided the free month of service as applicable. This was confirmed via customer interaction in our office on Monday as well.

• Review fromJi M

  Date: 01/30/2023

  5 stars
  We don't have any negative experiences with Whitetail residential services after using them for several years. They communicate when pickups will be delayed; prices are nothing to complain about and they respond quickly when you have bulk items to be picked up. They are very kind on the phone - zero complaints.

• Review fromBeverly C

  Date: 11/02/2022

  1 star
  I have had residential service for a few years now. It was good in the beginning but they started raising prices and the service has gotten bad. Trash all over the street in front of my house weekly after they pick up. I cancelled my service 9/30/22 and they still have not picked up my trash cans. I have talked to numerous people there who always assure me they will be picked up next week. Still sitting on my property. I’m now calling daily. The phone call always goes on hold for awhile then hangs up. I’ve been on the phone with them for an hour and a half now. It’s been 5 weeks now. Where’s the manager for this place ? I will never use them again.

• Review fromMarian L

  Date: 11/01/2022

  1 star
  A sales person from Whitetail come to my door unsolicited and presented certain promises about their service. I was no entirely happy with a recent price increase my trash company put through so, I listened to what he said and I liked what I heard and I gave him my credit card to process a payment for 90 days of service. The price would be locked in for a year. I was very happy to hear that they take recycling very seriously because that is a concern for me. Both my husband and I are very environmentally invested. After the first pickup we noticed that the recycling was collected but not the trash, we noticed it when my husband was putting out the trash for the 2nd pick up week. Nothing was collected on the scheduled day. I tried to call to find out what the problem was and their lines were tied up and I noticed the message chat feature on their web site. So, I reported the problem and was promised a pick up within 48 hours. One older truck came and took everything, no separation between recycling or trash. Third week, same problem, fourth week, same problem. Then they tell me they cannot make it onto my road - I live in the country on a dirt road - and that they will have to send a different kind of truck and my cost would increase by $45. That would bring the cost from $90 to $135. I tried to express my displeasure - not using any word that could even remotely be considered vulgar - and was told by the woman helping me that she didn't appreciate my attitude. I tried to explain bait-n-switch and she didn't like that either. A few emails later, the price would remain the same but I needed to take my bins to the crossroads - over 200 feet from my property, on a road, and against HOA Rules and regulations, not to mention potential trespassing or causing a road hazard. The price lock in for a year via a "simple agreement" that they do not consider a contract but if I try to cancel - they will charge me $75. Situation is ongoing.

• Review fromColin T

  Date: 10/06/2022

  1 star
  Not on time not responsive they don’t care if they pickup trash or not

• Review fromleslie H

  Date: 10/05/2022

  1 star
  think twice before you hire this company. Their policy is that if they don't pick up it is YOUR responsibility to call them to tell them and then they have 48 hours to send a truck. If they meet that 48 hours commitment, they are not responsible for bill adjustments. In my case I waited 2 days to call to tell them that no only me but my entire street was not serviced, so our trash will sit at the street for nearly a week. Customer Service and CS Manager would only repeat that they have 48 hours to resolve our issue and that since we didn't call until 2 days later, that is when the clock starts. A mighty expensive quarterly bill to be treated that way. Customer has to tell you that service was not provided to more than 30 homes.