Complaints

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• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid motel for 4 days then left to go to new home and could not get in !!! Went back to motel and they said we checked out !! We paid them $320 for the room and they refusedto give it back to us !! So they stole the money from us !! I want a refund or put a black mark on them here !!Thank u very much!!

  Business Response

  Date: 01/27/2024

  Mr ****** paid a weekly charge for a non-smoking suite room from Jan 3rd to Jan 10th at a price of $425. The weekly rate is an advance pay for 7 nights at a discounted rate and is dependent on the guest staying the full 7 nights. If the guest formally checks out before the 7 nights, their stay is converted from a weekly charge to a non-discounted daily charge to which the paid amount is applied. Mr ****** chose to check out early on Jan 8 upon which we explained to them that doing so will result in them being charged at the daily rate for the 5 nights stayed which amounts to $450, 5 nights at $90 a night. As a show of good faith we chose to waive the outstanding $25 so upon leaving they owed us nothing for the nights stayed. Upon inspecting the room after they left we found significant damages made to the room which amounted to 1 mattress pad at $25, 2 bedsheets at $12 each, 1 blanket at $30, 2 pillows at $10 each, 2 pillowcases at $3 each, 2 towels at $6 each, $250 for smoking inside a non-smoking room, a charge which was explained to them upon check in, and 6 days of the room being out of service for maintenance amounting to $540. Due to the smell of smoke and permanent stains from dirt and debris that could not be removed, the items listed were no longer usable in and new ones had to be ordered. In total, $904 in damages were made to the room and this balance has yet to be paid. In spite of all of this, Mr ****** returned later in the day on Jan 8, after formally checking out and returning the keys, and demanded to get the remainder of his weekly stay which he had knowingly forfeited upon formally checking out. We refused to comply due to him having checked out and also on the grounds of heavy damages to the room. We instead asked him to pay for the damages made to the room but he refused to do so and said he would file a complaint to the Better Business Bureau over our actions. In regards to the disputed amount, the $320 disputed is a false charge that was never made. The final amount paid to us by Mr ****** was $425 on Jan 3 which ended up being $25 short of the $450 price of the 5 nights he stayed in the non-smoking suite. He was never charged, nor paid, in the amount of $320 over the duration of his stay nor when he came back on Jan 8th.

  Customer Answer

  Date: 02/21/2024

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  That manager from Perry O lied through his teeth!!  We never hurt that room at all !!