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Business Profile

Architectural Designer

Jane Draws Plans

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 18th 2022, I hired *************************** to draw up plans for my property at *********************, Philadelphia, PA. I paid her $2,600 and she provided the plans timely on February 7th, 2022. However, once the plans were submitted to the city for permit review, the city asked for revisions to be made to the plans. I reached back out to **** about the revisions on July 18, 2022, only to find out that she decided to take a sabbatical for 6 months. I've reached out again, recently and received no response. I've since hired another representative to help with expediting the permits and they have reached out to **** on November 11, 2022 asking if she has revised plans. **** responded on November 13th, 2022 stating the most recent set she has are from February 5th, 2022. I've paid for a service that is incomplete and my permit approvals for my project are on hold because **** is continuously unreachable.

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