We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Architectural Designer

Jane Draws Plans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Architectural Designer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Jane Draws Plans initially in 2020 to create architectural plans for a renovation in ************. Paid in full for the service at that time, but could not proceed with the project. Contacted Jane Draws Plans in June of this year to inform her that I was now ready to move forward with the project and ask if any changes are needed to the plans or new developments with the City of ************ before I submitted. She explained that many changes had taken place and I needed to hire her to create the plans from scratch. I agreed based on her assumed expertise and she made a site visit on June 27, 2024. I paid her BEFORE the plans were provided to me, as that was her policy. The total amount was $650.00 paid on July 8th. The plans were to be acceptable by the City and up to their current specifications and code requirements so that I could obtain a building permit to begin the renovation. She had recommended an engineer (******* ****) who I was told to hire and pay separately to put the final stamp on the plans. **** sent the plans on July 24th, but there were mistakes. She sent revised plans on August 2nd to which there were questions. She took 10 days to respond. Since obtaining payment, it became common for her to go weeks without a response or acknowledgement of any kind, even though the job was not yet completed. I informed both **** and the engineer on Nov 18 that the City was missing several items that are required to be submitted as part of the plans for the permit to be issued. I was met with a response by **** on Nov 19 via email **** and I will be in contact and I will get you the plans. It is now nearly one month since that email was sent and **** has not once responded to a follow up email / text / phone call. I now am looking to hire someone else to make the corrections even though this is a service that I already paid for in full to Jane Draws Plans. This is causing undue financial strain and no resolution to date. Please help.

    Customer Answer

    Date: 01/09/2025

    No response from **** at all since I submitted this complaint.  Going on two months of her neglecting to communicate with me.  I had to hire someone else to help complete the job and the only desired resolution now is a refund.   At the very least, I want other consumers to be made aware that she is not a trustworthy professional.   Through word of mouth, I have recently discovered others had similar poor experiences, but there are no publicized reviews or place to find reviews about her business when performing an online search.

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 18th 2022, I hired *************************** to draw up plans for my property at *********************, Philadelphia, PA. I paid her $2,600 and she provided the plans timely on February 7th, 2022. However, once the plans were submitted to the city for permit review, the city asked for revisions to be made to the plans. I reached back out to **** about the revisions on July 18, 2022, only to find out that she decided to take a sabbatical for 6 months. I've reached out again, recently and received no response. I've since hired another representative to help with expediting the permits and they have reached out to **** on November 11, 2022 asking if she has revised plans. **** responded on November 13th, 2022 stating the most recent set she has are from February 5th, 2022. I've paid for a service that is incomplete and my permit approvals for my project are on hold because **** is continuously unreachable.

Jane Draws Plans is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.