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Business Profile

Auto Inspection Stations

Lei's Auto & Collision Service Center, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Inspection Stations.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date- 07/21/2023 Amount paid $6,949.37 invoice#***** For a refurbish engine. The auto shop did not do a full diagnostic to see if any other issues to the car which was asked to do. Gave a defective engine and had to replace with a new one. Then said the Catalytic converter was clogged and an oxygen sensor was needed for an additional $1,325.00. Did not explain this when the first repair was made. Did not offer any resolution for their mistake.

    Business Response

    Date: 09/13/2023

    Dear Sir or Madam, 

    ******'s ******* came in to our shop initially for head gasket issue, the resolution for that is to replace the engine, along with the turbo.  When there's a head gasket leak, excessive coolant passes thru the exhaust system, causes extremely large amount of white smoke discharged from the tailpipe, which could be confirmed with Harcum.  While the engine is demonstrating head gasket issue, it would be almost impossible, or extremely unpractical to diagnose other components related to the engine/exhaust.  We did not notice the exhaust issue till engine is up & running.  To resolve the exhaust issue, we need to replace the manifold catalytic converter along with the corresponding oxygen sensors.  Total parts & labor is $1968, please see the attachment, also as a courtesy adjustment, we offered ****** the amount of $1350 flat rate to complete the job.  She asked us to take additional percentage off the offered amount which we could not possibly do without losing money.  

    Please feel free to reach out via USPS, email via [email protected], or phone via ###-###-#### if you have any additional questions or concerns.  

    Thank you 

    ****

    Customer Answer

    Date: 09/14/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    The auto shop is not stating all the facts like the engine had to be replace due to the first engine was defective. What he is stating is not true that they could not due a full diagnostic on the car before detailing all that needs to be done. he is not telling the truth about that part. Most reputable auto shops do full diagnostics before performing any work to let the customer know what work is needed. I do not accept this explanation because he is not telling the whole truth.rsolution.

    Regards,

    **** ****** 

Lei's Auto & Collision Service Center, Incorporated is NOT a BBB Accredited Business.

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