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Business Profile

Dentist

East Falls Family Dentistry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this place of business do to I had a tooth that was bothering me .I wanted to get it pulled the doctor keep asking why get it pulled just let them save it .Then she goes to say my Insurance will pay for it tells me that I have great insurance which will pay for at least 95percent of it .so I replied no I just wanted it pulled I said I heard a lot of bad things happened when you get a root canal so she sets a date I believe it was for the 23 of July. And that she'll leave it up to me come that day to figure it out what I'll do but ask me if I'll leave a deposit for the crown. I didn't make it to the appointment do to of being under the weather so I called them up and said that I wanted my teeth pulled not the root canal she insisted then go to tell me that I need $150 more deposit first and I says for what I don't want no root canal I just want my teeth pulled and that my insurance will pay for it because I have insurance from the city of ************ because that's from employed by then it replied they deposit I put down the first time was to hold my spot I said my spot for what I was told that deposit was for a crown I don't want no crown then she says I'm sorry you can't get your deposit back.

    Business Response

    Date: 09/27/2022

    9/21/2022 

    To Whom It May Concern, 

    We received a complaint from the Better Business Bureau in regards to our patient ***** ******** complaint ID ********. 

    It is our office policy that any procedures one hour or longer require a deposit, we also have a 24 hour cancellation policy in effect. This is stated in our new patient paperwork as well as prominently displayed in several locations in our waiting room. Every single patient signs the policy form and agrees once they make an appointment by their will. Then they get at least 2 phone calls to confirm the appointment. 

    He signed the cancellation policy and was confirmed of the treatment and the time. He was fully aware of the policy and agreed. He made an appointment by his will and agreed the treatment and made a deposit of $100. Of course he signed the forms as well. 

    For extensive treatment we block out/reschedule all other patients scheduled during that time so the doctor can focus on the patient receiving treatment. It is very unfair for the provider and other patients if the patient who makes a deposit and verbally confirm the appointment and signs the form but does not show up nor call the office to cancel/reschedule. We could see other patients to help them out of pain. 

    He did not show up nor did not call the office but confirm that he would come. Bottom line is that he confirmed the appointment; he was explained about the office policy that if he doesn't show up without 24hours notification, he would lose the deposit. He received 2 follow up calls from us and confirmed but didn't show up to the appointment. 

    He left us a threating voice messages. We did not have to give him a refund but we gave him his FULL refund. He didn't lose any money but we (the provider and staff) lost an hour for nothing due to his ignorance. It's us who should submit complaints. 

    Please give me a call if you need any detailed documentations that we have in the office or if you have any questions. 

    Sincerely, 
    Dr. Hyosun Christine K**, DMD, FICOI 

East Falls Family Dentistry is NOT a BBB Accredited Business.

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