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Business Profile

Housing Consultants

TURN (Tenant Union Representative Network)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housing Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's my housing agency TURN of Philadelphia This agency did not pay my portion of the rent for most of 2020,2021. up to $4,500 and my landlord did not renew my lease. TURN said the would relocate me and never did May 2021 and broke of communication in which back rent increase to over $7000. And this is not the only time they have lied to me between 2008-2022 But because of my mental illness they have taken advantage of me and others like

    Business Response

    Date: 01/12/2023

    TURN is a tenant advocacy organization that helps tenants throughout Philadelphia.  The complainant is on one of our programs where the agency pays a portion of rent, and the participant has a portion of rent to pay.  TURN is not behind on the complaints rental payments; we have ledgers and case notes that support our position.  The complaint has filed a case with law firm in recent months and that case was dismissed.  We at TURN value our program participants and the complaint is no different.  We speak with the compliant monthly and are here to support the compliant in anyway needed.  Have a good day.

     

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TURN (Tenant Union Representative Network) is NOT a BBB Accredited Business.

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