Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2022 we signed a contract with PAG to assist us with water damage to our house. The contract states PAG is entitled to 20% of what we receive from the insurance company. The check was delivered to PAG via certified mail on July 10, 2023, however, PAG still has not mailed me my portion of the check and is not responding to my emails. At this time it feels like PAG is scamming me and keeping the funds. I would like for PAG to pay me my portion out of the check.

• Initial Complaint

  Date:09/26/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used public adjuster for damage claim against home owner's insurance, contract is 25% of disbursement, however the entire process was assured a claim as both valid and reasonable, and were using the public adjuster to end in failure 25% would not be taken. ******* ****** denied payment for repairs, only paying out for property lost as a result of water damage. This denial was due to mold formations, which the public adjuster Philadelphia Adjustment Group was aware, therefore should have been expected. The total amount of the value of lost property was never in question, and was derived entirely by ******* ******. The involvement of the public adjuster did not serve anything other than a huge grift and to delay repair and resolution of the claim. Issues with the business: Complete lack of transparency with the claim process, The fee is far too high, Zero communication unless prompted, Complete lack of professionalism - communication was via text, to the Adjuster - Nicole's personal cell phone. Commission is taken pre disbursement of depreciation the final step with which their service does not assist with - a fact that was not communicated prior, and the commission includes this portion as disbursed, under full assumption that 100% of that allotted payment will be made - something that by design of the insurance company is unlikely. Its important to note that this disbursement would have been paid out without Philadelphia Adjustment Group's intervention, paid out sooner than 3 months after the incident, and would not have been any less. The service rendered was a complete failure and yet commission was taken. For a business model that presents itself as the only option to ensure claims are paid out, using them was the highest hurdle for this whole process and appears as theft, preying on people not closely familiar with industry tactics. Claims that commission would not be taken upon failure were a lie, process not transparent, and wholly unprofessional.