Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so we are renting this apartment we have had nothing but problems our dryer is not vented outside we have so much moisture from our dryer that our ceiling drips water on our rug it s dis coloring our ceiling cracking the paint we have pictures of what goes on from it . our light fixture gets damp inside. our closet door is broke because of this my fiance has azhma and copd we had toilet water in our tub one day if i never asked the propery maintance man what happened he would of never of found out .we get water coming out of our washing machine line when the guy upstairs uses his washer or when he flushes his toilet. we have rocks under our carpet, our screen is broken our blind is broke these were broke when we moved in we where promised that these were to be fixed i get an e mail saying that if these things need repair that we can put a maintance request in and that these things we would have to pay for i told mrs bishop we are not paying for them as they were already broken this is only ba few things wront with this place we have a list of things wrong we also have live wires in our ceiling just wire nutted up

  Business Response

  Date: 08/14/2023

  Our dryers are not vented outside . They are vented into an internal water box that the resident must maintain. 

  I am not sure what the vent has to do with a broken door, and doors typically break due to abuse. 

  Flooring company has visited the unit multiple times and found no "rocks" under brand new carpet. This is a concrete foundation. 

  Blinds were brand new at the time of move in therefore broken by resident. 

  Live wires will have a cap on the end to maintain the junction in the event we want to add additional fixtures. 

  The resident was given the opportunity to vacate the apartment so they may find somewhere else that may better fit their needs, they refuse to entertain that option. At this point, we will be persuing actions relating to harassment, slander and libel. 
  
  There are currently no open maintenance requests for this apartment home. 

• Initial Complaint

  Date:08/15/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1, 2022, I woke up and thought my car was stolen from my designated parking spot. Through research, I found out my car was towed by the Property Management Company- Real Properties. When I was able to reach a staff member, I was told that I was emailed several times regarding an explicit need for mandatory parking permits as well as this information was found in my lease. I informed the staff member that any mention of a parking permit is indeed not in my lease and that the previous property manager (Ms. Donna) had not written or verbally informed me of a need for a parking permit. Otherwise, I would have obtained one as a part of my move-in procedures on February 19, 2022. Furthermore, I received an email on August 5 stating that parking passes were given out in December 2021 and January 2022. The email also outlined that emails went out in April, May, June, and July of 2022 regarding parking permits from Ms. Donna. The new property manager Ms. Lynnese began from my knowledge began July 2022, thus I believe in her direction I received an email that possessed intentionally misleading sentences such as "if my community enforced parking permits, this permit will need to be visible at all times to avoid towing" or "Should I park anywhere other than my designated spot, your vehicle will be ticketed and towed". The wording on the letter from Ms. Kylie on July 22 did not explicitly detail I needed a parking permit. I have attached screenshots of all the emails I received from the former property manager Ms. Donna, pertaining to parking. I have also attached screenshots of my emailed responses. as well as my lease. I am ultimately asking for Real Properties to adjust my billing for the next rent cycle and take the amount of the tow off which is $207 because I learned about my need for a parking permit after being towed. This was a major miscommunication and error on Real Properties' part and I should not have to bear monetary damages because of it.