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Business Profile

Repossession Services

MJ Repo Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8,2023 my vehicle was repossessed from my driveway. I heard the tow truck outside and by the time I got outside my vehicles back tires were already up off the ground attached to the tow truck. The driver asked for my key which I gave him and I grabbed what I could (unfortunately forgetting my license plate) from the interior but couldn't open the back hatch due to it already being up in the air. I wasn't able to pay to get my vehicle back until July 12, 2023. As soon as I started driving my vehicle out of the lot I noticed I whining noise coming from the rear of my vehicle. This noise was not present before June 8 2023. After conferring with several reputable mechanics it was deduced that my drivetrain my damaged due to improperly towing my all wheel drive vehicle using a wheel lift tow truck when it should've been towed with a flatbed. After contacting my bank they advised me to take it to ****** dealer for diagnosis. ****** dealer states that they found an internal failure of the rear differential assembly and that it was plausible that the tow caused the damage. After submitting information to the bank they stated to me that MJRepo was denying towing with a wheel lift by submitting a picture of my vehicle on a flatbed taken at 6:29 am. My vehicle was towed from my home sometime between 1am and 2am. MJRepo is deliberately lying to avoid paying damages.

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