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The GhostHunter Store

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The GhostHunter Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The GhostHunter Store has 5 locations, listed below.

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    • The GhostHunter Store

      4138 Stirling St Phila, PA 19135-3026

    • The GhostHunter Store

      1950 S 11th St Apt 1 1st floor Philadelphia, PA 19148-2375

    • The GhostHunter Store

      4138 Stirling St Philadelphia, PA 19135-3026

    • The GhostHunter Store

      3570 Belgrade St Philadelphia, PA 19134-5409

    • The GhostHunter Store

      2523 S Warnock St Philadelphia, PA 19148-4428

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a camera that was no good around Christmas. Took time to get here which I figured. When I got it the picture was not what it claimed to be . I have cameras that are cheaper bought from ****** that work better. This does happen and I still enjoy other products from here. Problem is I sent back the camera and all items that go to it to get my refund. I sent this back over 2 months ago and I have not heard anything in over a month. I paid over 30$ to have these items sent back. Not only am I out the 300$ for camera cost but I’m out the 30$ it cost to send back and not only do i not have the camera anymore I don’t have my money back either. Reminds me of paranology store. I’m sure we can do better then that.

      Business Response

      Date: 08/02/2023

      When the customer sent back the item, they did not include all the items that were originally in the box, so we asked the send that too.  Once it was received by our supplier and the refund was issued, we then issued her the refund.  This matter was already concluded, and the refund issued a while ago, so we do not understand the complaint.   It was only delayed because the original return not complete and we had to wait for the other pieces left out of the return were sent.

    The GhostHunter Store is NOT a BBB Accredited Business.

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