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Business Profile

Wedding Photographers

D'Mont Reese Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Photographers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired them for photography, photo booth and videography for my wedding. Dmont Reese advised me months ago that I will be getting a full refund for videography and photo booth, I agreed and he never sent the refund or reply to my calls. He straight ghosted my wife and I, and won't answer the phone. I want a full refund of $1795 and want my video sent to me as is, I'll edit. He is trying to steal my wedding footage, it been just over a year and nothing from him! The videography was paid in full to Dmont Reese but his company never delivered the video to me, only excuses, said will give full refund but nothing from Them. The photo booth broke during the wedding and was unable to print pictures, he also statedwe would get a full refund but nothing.

    Business Response

    Date: 11/16/2023

    Good afternoon, 

     This hasn't happened before in our 32 years and we are sorry for the  delay in the video as well mishandling of this client on his day of his life.

    We take great pride and care of our clients and the production of their images. His refund will handled in house and will sent out within 30 days. When his video is complete we will send him his video. Once again apologize for drama that has been caused. 

    Please submit an address to send a certified check for the refund for Photo-Booth-$375 video-$795=$1170

    Regards,

    DRPV

    **********

    Customer Answer

    Date: 11/30/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

D'Mont Reese Photography is NOT a BBB Accredited Business.

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