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Business Profile

Anesthesiologists

UltraCare Anesthesia Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/23/2023 I scheduled my first Preventative *********** (sorry, TMI) this is covered 100% as preventative. The purpose is to ensure good health and remove anything that could be precancerous, which is the definition of preventative (if you're trying to prevent cancer). During this procedure, anesthesia is involved. No more anesthesia is required to remove any findings as I'm already sedated. Ultracare Anesthesiologists decided to bill me for the Doctor and the sedation? When I called, they advised that since they removed a precancerous finding (still preventative) they changed the bill code to diagnostic and were then able to bill me for 2 charges. I asked they waive the charge. They said no.
    How preposterous and despicable is this business practice to bill a preventative service. How are they even allowed. I went to the insurance company and they advised I needed to go to provider and resubmit the claim as preventative. They said no. Right now I owe $252.00 for bill # *********. I want this waived as preventative care. How do they expect anyone to go in for screenings if they are allowed to change the bill codes. I have not reviewed this company on BBB. Depending on the outcome of my request will determine what my review is.
    Please do the right thing and request they waive these charges.
    Thank you

    Business Response

    Date: 11/01/2023

    UltraCare Anesthesia Partners, LLC is in receipt of this letter and is taking the necessary steps to help the customer resolve this issue.  The customer has been made aware of our intent to resolve this issue, to the best of our ability, with the insurance company and has been given a direct number to call UltraCare Anesthesia Partners for any future inquiries.  

    Customer Answer

    Date: 11/07/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because: There are 2 bills for the same charge, one EOB is being reviewed the other is not.  I want both of them covered or waived and a letter to confirm these charges have been paid or waived.  

    I do not have a contact number  except for the billing team who chose not to help.  The woman who called was very helpful but I do not have her number.

    Thank you, I look forward to resolving double charges for the same preventative procedure.


    Regards,



    ***** ******

UltraCare Anesthesia Partners is NOT a BBB Accredited Business.

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