We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Henry on the Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poor living conditions with water damaged ceilings. Maintenance spray painted over the discoloration and told me leave the balcony open to dry out the moldy water dripping in the carpet. Later maintenance proceeded to cut open the ceiling leaving me exposed to possible asbestos and other contaminates in addition to mold.Service request were submitted in April 2023 before it contamination extended to the carpet. Maintenance and management dont respond to my emails, voicemails or in person request. Its inhumane because my air conditioning hasnt worked since 2022, and the heat also promotes the mold growth within the ceiling where the moisture lingers.I have serious allergies to mold and dust, and this apartment is not healthy or safe with its soft spots in the ceilings. Reasonable accommodation request to move me to a inhabitable, clean and fully functional apartment have been ignored.

    Business Response

    Date: 09/18/2023

    The resident at **** has vacated the premises as of 9/15/2023.

    Upon inspection of the unit after the tenant returned keys, there was no sign of mold or mildew. No foul smell to indicate a leak. No current leak or water from the ceiling.

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello my name is ***************************** in Apartment ****. I recently moved in on August 1, 2023 and have had numerous problems and issues. I've spoken to ****** and ********************************* and haven't had any results. My complaints are my refrigerator has roaches and I have to place all my food in plastic ******* bags and purchase food daily. The washing machine is inoperable. The tub fills with water and doesn't spin out. Because of this problem I have go to the laundry mat weekly and spend additional funds that are not apart of my budget. The bolt lock to my front door is unsecured both screws pull straight out making the lock easy to dislodge. I don't feel safe with this security problem. The toilet in my main room constantly runs and never stops. The noise is a nuisance. The stove door to the range rubs against the wall and will eventually cause damage of which I will be responsible for. On Sunday August 13, 2023 there was an unauthorized pool party where the police were summoned and my automobile was vandalized. We need security to help monitor our property. I moved here for peace of mind and a secure environment. I'm not getting my full value of my rent with these issues. Please call me tomorrow at ************ so these problems can be corrected. I will be send this letter to the bbb and tenant service ********

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hvac system isnt working properly. I have requested service since 6/13. They came out 6/15 to replace filter and was supposed to return to complete service of Hvac system. I called on 6/29 for an update and a new work order was placed and I was tild to call the emergency line for temporary units to cool my apartment. I made the call on 7/5 and no one showed up with temporary units! I called the office on 7/6 to ask about the status of repairs and was told someone was coming out! No one showed up! The temperature inside my unit is 78 degrees.

Henry on the Park is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.