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Business Profile

Apartments

Madison Apartment Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Madison Apartment Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Madison Apartment Group has 77 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2025

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have had 2 fires and one water damage that has not been remediated properly. Regional and corporate refuse to speak to me. Initial email to regional was 11/7/24 with about 10 emails and phone calls to follow and as of today 2/20/25 I have still not been contacted.

    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After finishing a lease with my former roommate, the management team at this apartment disclosed my forwarding address to my (former) roommate via a document explaining damages to their apartment (the document only had my name on it, and did not include the roommate despite both parties being on the lease). The apartment management acknowledged the roommates erratic behavior and knew of her violence and aggression toward others. I did not give the apartment permission to disclose my address with any other party than myself. After waiting for my roommate to pay on the damages she was responsible for, I received an email that I am being taken to collections for the full amount of damages ($1650.00) even after both parties were told that they were equally responsible for damages.

    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/30/23 I was living in ********** and needed to rent an apartment in ************. I submitted an online application to The Harrison in **********. **. The property asked for a $550 deposit which I paid with my Discover card. I included a note saying that I had never been to this area before and my decision would depend on my seeing the property. I drove down on 10/31/23 and upon arriving at a construction site was sure that this property was unsuitable. I went into the sales office, refused a tour of the apartment and informed ************************* that the area was unsuitable and I would not be completing my application. I asked for a refund back to my discover card. She refused stating that application fees are nonrefundable and that I had signed a resident selection criteria form that disclosed that. I told her that this was unreasonable, how could I agree to an apartment I had never seen in a town I had never been to before and that I told her on the application that my decision depended on my seeing the property. She refused to refund the money. I went to my car and sent her an email at 3:37pm asking her to cancel my application, that the area was unsuitable, and to refund my money. She emailed me at 5:48 confirming the cancellation but that fees were nonrefundable. Yes, the evening before, I did sign a form but did not see this disclosure down the page somewhere within the 6 point type. I'm 75 years old, it was late and I was tired. I did not see nor understand that this fee was nonrefundable. On 11/01/23 I filed a dispute with Discover who put a temporary credit on my account for $500. On 12/13/23 Discover reversed the credit and charged me with $500 saying that they understood but could not go against Harrison's official company policy. I'm asking you to intervene because it is absurd to think that I should pay a $500 reservation fee for a rental property I had never seen in a town I had never visited.

    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lived in a different unit (****) in one of Madison's apartment complexes for 4 years under a different management team. I never had any issues at unit ****. However, after I moved to new unit ****, for almost a year, I did not have a working dryer. At that time, the entire management team changed. My maintenance requests were marked as completed without any work done. Other residents also complained about non-working dryers, heating, and so many others because the entire complex has deteriorated progressively. Many residents agree the new office team likes to fight and harass residents. So to help other residents, I emailed the corporate. Instead of getting better, things got worse. The harassment escalated. The new team retaliated and created abundant untruthful stories about me to the corporate. The issues with dryers and others things continued and additionally they escalated their harassment. Once, they forced entry to my unit violating my privacy. The lease clearly said that they are not allowed to get into residents' units without approval. That was the last strand for me, so I decided to move out. Besides the buildings have run down, the common areas are filthy with trash everywhere, and the pool is infected with bees and frogs sometimes. Before I moved out, I requested a pre-move-out inspection when I still have a valid lease so I could fix things they want me to fix before the final inspection. During that inspection, the team said that everything has been taken care of and was fine. I was under the impression that everything was perfect and there is no more work I need to do before my lease ends. However, they did the final inspection without me, took some pictures that look falsified, and charged me over $1200 for damages that were not there during the previous inspection. They deceived me by telling me that everything was okay just to charge me later. This is a clear theft by deception. It is totally unethical, against the law, and unacceptable.

    Madison Apartment Group is NOT a BBB Accredited Business.

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